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Snaileb
Known Participant
February 27, 2024
質問

Ultra Key: Values in EC panel revert to previous state when a clip in the timeline is deselected

  • February 27, 2024
  • 返信数 3.
  • 570 ビュー

I will be working on keying out a green screen and get a clip to where I am happy with it. Then I will go back to my timeline and click on something else, and bam, my Ultra Key paramaters will have reverted to some previous value that I had tested out while I was dialing things in. This will happen EVEN if I save immediately prior to deselecting the clip in the timeline. I have to make a mental note of all the values I chose or jot them down before I move on. In this screen capture you can watch the "pedestal" value change from 50 to 90. 

I have two different 2021 16" MPB M1 laptops and this happens on both of them. I have been putting up with it for at least a year but I think closer to 2-3 years. It might have even been happening when I was on my 2014 15" MBP, I can't remember for sure. It took me a long time to figure out what would trigger the bug and then a while before I caught it in action. It definitely happens a LOT when I am changing the parameters of the Ultra Key effect. I am not sure if it has happened with other effects as well. 

 

This has been an infuriating bug but I have been living with it for a long time! Someone please save me from my misery! 

    返信数 3

    S
    Snaileb作成者
    Known Participant
    June 17, 2024

    Thanks Kevin. I'll keep paying attention as I work and see if I can identify any other specifics about what else is going on when these things happen, or create a situation where I can reproduce the bug consistently. So far it is intermittent (and thank goodness, or I'd never get anything done!) 

     

    I'm currently on Premiere version 24.1.0 (Build 85).

     

    Computer specs: 

    macOS Sonoma 14.1.1

    16-inch 2021 Macbook Pro

    Apple M1 Pro

    16 GB RAM

    500 GB internal SSD, 4TB external Samsung T7 SSD

     

    Video Codec Type: HEVC 10 bit 4:2:0

    Kevin J. Monahan Jr.
    Kevin J. Monahan Jr.
    Legend
    August 16, 2024

    HI @Caleb24766126mhux,

    I am checking back on this thread and you have not posted back here. It sounds like the issue has not resurfaced in current projects. Let me know if that is not the case. In the meantime, let's move your report to the discussions forum for troubleshooting and so that the community can comment. I hope that's OK. Take care.

     

    Cheers,
    Kevin

    Kevin Monahan - Sr. Community and Engagement Strategist – Adobe Pro Video and Audio
    S
    Snaileb作成者
    Known Participant
    August 20, 2024

    Hi @Kevin-Monahan, 

     

    Yes, the bug has continued to be present, I enconter it maybe once a week (anytime I need to really spend longer than 5 minutes fiddling with the Ultra Key values). I'm usually more focused on the task at hand than catching the bug though so unless I set up a screen recording ahead of time when I *think* it's about to happen, I don't have anything to share. 

     

    I guess the more relevant thing is that I haven't yet been able to identify any other contributing factors that are present when it happens. Which it sounds like is necessary before anything can really be done about it...

    Kevin J. Monahan Jr.
    Kevin J. Monahan Jr.
    Legend
    June 12, 2024

    Hello @Snaileb,

    Thanks for filing the bug report. I tried reproducing the error from your original report but could not, even though I have similar hardware. Sorry about that. I can't reproduce your second issue, but I have heard of others having similar issues. I will keep an eye out for that.

    Can you provide the team with full details about your system and media? See, How do I write a bug report?

     

    I hope the team can assist you ASAP.

     

    Thanks,
    Kevin

    Kevin Monahan - Sr. Community and Engagement Strategist – Adobe Pro Video and Audio
    S
    Snaileb作成者
    Known Participant
    June 12, 2024

    I just experienced what I think is the same bug because of the behavior... 

     

    I copied + pasted a text graphic. In the essential graphics panel I edited the text. Then in the timeline I cut the clip. 

     

    Of the (now 2) clips, the one that was still selected had the new text. The one that was deselected had reverted to the old text! 

     

    It's the same trigger — when the clip is deselected in the timeline, changes made disappear. Please help!

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