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Correct answer T - Sal

Reset the cc desktop app by making sure it's in the foreground, then press:
Win: Ctrl + Alt + R
Mac: Cmd + Opt + R
If what's above didn't work with you, please apply the following fix to your cc desktop app:

 https://helpx.adobe.com/creative-cloud/kb/troubleshoot-download-install-logs.html#error198

14 replies

Community Expert
April 20, 2024

Happy for you! 

If you encounter this issue in the future, please refer to the following URL for assistance with downloading the Adobe Creative Cloud desktop app: Adobe Creative Cloud Desktop App Download

T-Sal
Participating Frequently
April 20, 2024

Ty

T - SalCommunity ExpertCorrect answer
Community Expert
April 20, 2024

Reset the cc desktop app by making sure it's in the foreground, then press:
Win: Ctrl + Alt + R
Mac: Cmd + Opt + R
If what's above didn't work with you, please apply the following fix to your cc desktop app:

 https://helpx.adobe.com/creative-cloud/kb/troubleshoot-download-install-logs.html#error198

T-Sal
Participating Frequently
April 20, 2024

Found it from here

 

Community Expert
April 20, 2024

Alternative installer, can you explain?

T-Sal
Participating Frequently
April 20, 2024

Aright now i get this

 

Participating Frequently
April 20, 2024

Just now trying  the  alternative installer that seams to be installing

Community Expert
April 20, 2024

Can you reset your laptop? If yes 

To reset your PC, go to Start  > Settings  > System  > Recovery . Next to Reset this PC , select Reset PC. Then, select Keep my files, choose cloud or local, change your settings, and set Restore preinstalled apps? to No. 

https://support.microsoft.com/en-us/windows/give-your-pc-a-fresh-start-0ef73740-b927-549b-b7c9-e6f2b48d275e#ID0EBD=Windows_11

Also I recommend to install a clean copy of windows 10 pro, Because windows 11 is not ready yet for professional work!

T-Sal
Participating Frequently
April 20, 2024

laptop*

Participating Frequently
April 20, 2024

Windows 11 64 bit