Unable to install mc_enc_hevc.dll

Forum|Forum|4 years ago
June 14, 2021
18 replies
28190 views

I have tried all solutions found through google and used the adobe cleaner to do a fresh install of premiere, nothing seems to get this DLL to load properly. I do have an active Adobe CC subscription as well.

OS: Windows 10
Version: Adobe Premiere Pro Version 15.2.0 (Build 35)
System: 1700x 32gb RAM RTX 3070rakc
Footage form Canon R5: H.265 4:2:2 10-bit UHD 4k @ 59.94fps

Correct answer marcelov96479431

Logré reparar el problema. Se soluciona creando otro usuario administrador
en windows. Al activar el nuevo uso de Adobe premiere termina funcionando.

Show previous replies

H

hagenm16374940

Participating Frequently

I have the same issue. Any solution?

G

Gandy12

Participating Frequently

Yep if you have Microsoft family restrictions. It won't let you install it into the folder. You have to do it on a side that has admin.

A

agmnhob

Participating Frequently

Anyone find the solution?

A

agmnhob

Participating Frequently

Im still looking an answer for this problem. Can't find it! 😞

H

Hugo22650196kxoe

Participating Frequently

Any fix?

A

agmnhob

Participating Frequently

Still looking for this fix. Adobe cant solve it?

G

Gandy12

Participating Frequently

Any update on this?

R

rackermanAuthor

Participant

I have since updated to the latest version of premiere and did some
hardware changes to my PC and the issue has been resolved. Wish I had
better advice to give. --
Robert Ackerman
[personal info deleted by mod]