Skip to main content
E
Eric37745942i70w
Participant
May 31, 2024
Question

Unexplainded Crash report

  • May 31, 2024
  • 2 replies
  • 330 views

While using Premier a crash dialoge shows up, asks me to report a crash, and then scans the system and tell me I should try to clear settings and update. But the program hasn't crashed, and it is completly up to date.

After I clear the dialoge box I go back to work, and it pops up again. It seems to happen when I step away from the machine. I've tried uninstalling the app, and CC cloud neither has solved it.

The only plugnin I'm runnig is premiere composer, I've tried removing that and it doens't seem to have an effect.

 

    This topic has been closed for replies.

    2 replies

    Kevin J. Monahan Jr.
    Kevin J. Monahan Jr.
    Legend
    August 3, 2024

    Hello @Eric37745942i70w,

    Thanks for the message. It’s been a while since you filed this bug, and I apologize for the lack of a response. Are you still having this issue? If so, please let us know.

     

    I'll move your post to the Discussions board while we await your information.

     

    Thanks,


    Kevin

    Kevin Monahan - Sr. Community and Engagement Strategist – Adobe Pro Video and Audio
    Kevin J. Monahan Jr.
    Kevin J. Monahan Jr.
    Legend
    May 31, 2024

    Hello @Eric37745942i70w,

    Thanks for the report. The developers might want more info from you about this case. See: How do I write a bug report?

     

    I hope we can help you fix this strange problem ASAP.

     

    Thanks,
    Kevin

    Kevin Monahan - Sr. Community and Engagement Strategist – Adobe Pro Video and Audio
    Terms & ConditionsAccessibility statement
    Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices