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Vrijegeest
Known Participant
October 18, 2022
질문

Updating Production to Premiere Pro 2023 crashes the app

  • October 18, 2022
  • 6 답변들
  • 6082 조회

I'm testing the 2023 update and opening/converting a Premiere Pro 2022 production causes the entire application to crash after the bar moves about 10%. I tried multiple Productions, I also moved them of our Lucidlink (first crash also crashed my Mac Finder) to the desktop etc. all to no avail.

 

It does create a duplicate Production labeld 23 but those have issues opening. 

 

This is on a Macbook Pro M1 Max 64GB running the latest updates of Mac OS. 

    이 주제는 답변이 닫혔습니다.

    6 답변

    M
    Matthew31017210wdyu
    Participating Frequently
    October 4, 2023

    Has anyone resolved this issue? I'm having the same problem - I'm tryin to upgrade Productions from Premire 2021 to 2023, and it keeps crashing once the project's open. Chat support ran the cleaner tool, but that didn't seem to help. Another chat support person recommended deleting ALL markers across the Production before upgrading - which I wasted an entire day doing, with the upgrade still crashing. 

     

    Specs: Mac Mini M1, 2020, MacOS Big Sur version 11.6.

    R Neil Haugen
    R Neil Haugen
    Legend
    October 4, 2023

    That's rough! What's the OS you're on? Anyone else using that production, or like me, are you a one-person operation?

    Everyone's mileage always varies ...
    M
    Matthew31017210wdyu
    Participating Frequently
    October 5, 2023

    Sometimes somewhere in the myriad of files Premiere and the CC system stuff all through the OS drive, corruption gets in. And the only way to get it is the "nuclear option", that old CC Cleaner app. Which is weird to use, but a couple times it was the only way I could get the apps to work right.

     

    Might be useful here. Sadly.


    I see. The first support agent did use that tool - which marginally improved things. Before he used it, the project would crash immediately after it opened. After he used it, the project would stay open for the duration of peak file generation, and then crash once you start trying to do just about anything.

     

    I'll consider the nuclear option, though - depending on whether the folks at Adobe can help me first.

     

    Thanks again for your insights! 

      K-T-Mac
      K-T-Mac
      Participating Frequently
      November 19, 2022

      ugh even new projects are crashing for me. I'm getting warnings on every file I upload too. Soooooo unproductive!! 

      R Neil Haugen
      R Neil Haugen
      Legend
      November 19, 2022

      I presume you deleted all cache files?

      Everyone's mileage always varies ...
        K-T-Mac
        K-T-Mac
        Participating Frequently
        November 25, 2022

        Worked like a charm, thank you. 

        R Neil Haugen
        R Neil Haugen
        Legend
        October 24, 2022

        You might be able to dump all cache files for the new version and get it working correctly. But ... sage advice:

         

        When installing a new version ...

         

        1) Please, make sure that you UNCHECK the option to 'remove previous versions'. That leaves all previous versions installed, and you can keep working in them until you find the new major version working correctly.

         

        2) DO NOT 'upgrade projects from one version to the next!

         

        3) To migrate project to a new major version: create a NEW project in the new version.

         

        3) Use the MediaBrowser panel to navigate to the older version project file, and IMPORT or INGEST the contents of that version's project file into the new version. This gets the content of the old into a correctly setup new project file, with the safest and best chance of correct metadata all around.

         

        And this process leaves both the previous version and your 'old' project file untouched so you can keep working in them at need.

         

        Neil

        Everyone's mileage always varies ...
          V
          Vrijegeest작성자
          Known Participant
          October 24, 2022

          A Production with 20+ projects in it does not invite to manually replace each and every project. And to keep them half in the old version and half in the new does not feel like the wisest solution going forward. Luckily in the end the conversion did work and I'm now happily continuing my work.

           

          Also opening an old version and converting it will always prompt you to create a seperate copy for the new version, same thing happend with the Production conversion. And in 10 years I never had any issues with this.

          R Neil Haugen
          R Neil Haugen
          Legend
          October 24, 2022

          That new Productions feature (what, a year old now, something like that?) is pretty awesome. I'm a one-man shop and use it for a year's work.

           

          And I've created a new Production with a new version, then re-created my base folder structure, then migrated (as in the previous post) any projects that are continuing. Many of course will be.

           

          It's a bit tedious, takes a morning or so. But seems to work.

           

          I'm trying to remember which staffer to 'ping' for Productions stuff. Hmm.

           

          Neil

          Everyone's mileage always varies ...
          D
          defaultglw1ir7e4bll
          Participant
          October 24, 2022

          Hi there. the same thing is happening to me, but it happens when I try and save my project. when I go to click on anything in the taskbar (Like "File" "Clip" "Help" those things) Premire Pro freezes and says "The software is not responding. Thankfully I can do ctrl + s, but it's still horribly annoying because it came out of nowhere. I'm using an ASUS computer with Windows 11.

            Neomusica
            Neomusica
            Participating Frequently
            October 21, 2022

            Same here. The new 2023 keeps on crashing opening my old project. I am rolling back.
            Adobe is so bad with updating versions.

              Jacques.Rabain
              Jacques.Rabain
              Participating Frequently
              October 23, 2022

              Same very ennoying Problème.

              JR

              V
              Vrijegeest작성자
              Known Participant
              October 18, 2022

              Okay I just gave it another change and if you just ignore the fact that nothing is happening accept a spinning beach ball and a frozen progess bar, oh and also ignoring the fact that Mac OS says that PPro has crashed and give it a couple of minutes, it's able to convert my Productions. 

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