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davef43726944
davef43726944
Inspiring
October 16, 2024
Question

Upgrading Production to v25 Causes Crash

  • October 16, 2024
  • 5 replies
  • 422 views

I cannot get a production to finish the upgrade process with v25 of PP as well as in v25.1 beta. 

 

The progress bar gets to around 1/3 of the way before it crashes. The production folder was properly duplicated and renamed on my drive, but that's it. Production size is around 1.5gb if that's relavent.

 

 

M1 Max

Sonoma 14.6.1

PP v25

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    5 replies

    jamieclarke
    Community Manager
    jamieclarkeCommunity Manager
    Community Manager
    October 29, 2024

    Hi @davef43726944 - What beta build are you seeing this same behavior?

    davef43726944
    davef43726944Author
    Inspiring
    October 29, 2024

    @jamieclarke No custom scripts. I have several extensions including Excalibur and lots of Waves plugins. Will try with disabling my audio plugins when I get a chance.

    jamieclarke
    Community Manager
    jamieclarkeCommunity Manager
    Community Manager
    October 29, 2024

    Hi @davef43726944 - We received your crash reports.  Do you have any custom scripts you are running?  Do you have any audio plugins installed?  If so can you try disabling and let us know if you are still having issues.

    davef43726944
    davef43726944Author
    Inspiring
    October 28, 2024

    I submitted a crash report 1 or 2 times.

    Kevin J. Monahan Jr.
    Kevin J. Monahan Jr.
    Legend
    October 25, 2024

    Hi,

    Please provide the developers with more information. See, How do I write a bug report?

     

    Thanks,
    Kevin

    Kevin Monahan - Sr. Community and Engagement Strategist – Adobe Pro Video and Audio
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