Skip to main content
Participant
Aug 17, 2023 6:25 AM UTC
Question

Video files not loading into Premiere Pro, some importing as audio in the bin

The error that I'm getting out of premiere pro is "the importer reported a generic error". Also getting this error now: "The file has an unsupported compression type."

 

The files I am getting this error with are .mov video files that I have used for a lot of video content. I have used these video files in the past with PrPro on this very PC and they worked fine, I have multiple projects that worked fine with these video files and I can still play and watch the video files on my computer with VLC. But when I import them into Premiere Pro they import as audio files, with no video.

 

For reference, everything works fine when I load the same files on another PC onto premiere pro.

I’m guessing it’s a codec issue, but not quite sure how to fix it. I have tried every fix I found by searching around on google and none of those have worked. Also re-installed Premiere and tried previous versions of the software, all with the same issue. 

PC specs:

Any ideas?

    This topic is closed to new replies. Start a new post to keep the conversation going.

    4 replies

    Peru Bob
    Community Expert
    Community Expert
    Aug 17, 2023 2:40 PM UTC

    Please use the free MediaInfo and post a screenshot of the properties of your media in tree view:
    https://mediaarea.net/en/MediaInfo

    Many users are having issues with VFR. If the file is variable frame rate, use Handbrake to convert to constant frame rate:
    https://handbrake.fr/downloads.php
    Here is a tutorial:
    https://www.youtube.com/watch?time_continue=34&v=xlvxgVREX-Y

    Shutter Encoder may also be used to convert to Constant Frame Rate:
    https://www.shutterencoder.com/en/

    Translate
    Kartika Rawat
    Community Manager
    Community Manager
    Aug 17, 2023 9:53 AM UTC

    Hi Sumit31721753fnbw!

    Thank you for reaching out. What's the source of the media files? Can you share media properties? You can also try transcoding files: https://handbrake.fr/

     

    Let us know how it goes.

    Kartika

    Translate
    Ann Bens
    Community Expert
    Community Expert
    Aug 17, 2023 9:23 AM UTC

    If the footage is variable framerate convert to constant framerate with Handbrake or Shutter Encoder before bringing into Premiere.

    Translate
    Community Expert
    Aug 17, 2023 6:35 AM UTC

    Moved to Premiere Pro forum for better help

    -Manan

    Translate
    -Manan