Community Manager

Frage

Welcome to the NEW Premiere Pro Community!

Forum|Forum|6 years ago
September 11, 2019
47 Antworten
8649 Ansichten

Hello & Welcome to the NEW Premiere Pro Support Community!

My name is Colin and I am your community manager responsible for managing this community along with Kevin, Caroline, Rameez, Sumeet and Shivangi. We are super stoked to have you join us in this new support community.

This community will be a one-stop-shop for all your questions, answers, educational content, concerns, and even the coveted viritual Hi5!

If you have any questions or comments about this new community, please feel free to post here... We are listening!

Best,

Colin

FAQ

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A

Anonymous

Why isn't the FAQ tag at the bottom of this post for example clickable?

R

RESH

Participating Frequently

Colin, I really wish you'd look into restoring my standing. I lost my profile when you started this new format. Was level 3. No one will respond to me.

Here's a thread where I explain the issues.

https://community.adobe.com/t5/Video-Lounge/So-what-is-up-with-this-forum/m-p/10606411#M8082

Colin_F2188

Autor

Community Manager

Hey Resh! Thanks for reaching out. Are you using the same log-in as the old forum? All status and profiles should have been migrated over. Let me know.

Jeff Bugbee

Community Expert

By default, replies to ANY reply to the original post are hidden under a "View all Replies" that is not immediately apparent. Any way to default to the "old" way of simply showing everything and not requiring additional user input to see entire threads?

Averdahl

Community Expert

ColinFitzAdobe, Why do i have to log into the forum several times a day?

I have cleared all cookies but this still happens.

Colin_F2188

Autor

Community Manager

Hey Averdahl!

Thanks for the feedback... we are experiencing this as well and it seems to be different timeframes for some of us (2hrs idle time seems to be the limit but others have said they were signed out sooner than that). I'm passing along this info to our engineering team for them to take a look at. We are constantly updating the community while we work out a few kinks.

Thanks for your continued support and don't hesitate to provide additional feedback!

^CM

andymees@aje

Legend

Another possible issue (tho probably by design) ... where's the 'Post' button hiding when you first land on the forum font page?

I'm currently accessing using the Microsoft Edge browser andf it seems I have to start scrolling the page to force the Post button to appear. As it is, I had just searched for the specific issue I wanted to post a question about, got zero results, so wanted to post my question... but there was no Post buton visible. Bizarre.

In a similar vein, (also with Edge' browser) 'Relpying' to the first post in a topic appears to offer a multiline text window with formating options etc ... but when replying to a reply I am only getting a single line text window with no formatting options? Is that correct? Fwiw: I just tried to 'reply' to my own eartlier post in this thread with the above additional note, but only got that single line text entry area.

GayathriKS002

Adobe Employee

You can go to the Premiere Pro Community and there is a button to create a post to that community

andymees@aje

Legend

Yep, was looking for 'Post' and totally blanked on the big 'Post to community' button.

andymees@aje

Legend

What has happened to the subfora eg Premiere Pro SDK (panel scripting) etc?

Also, is it possible via prefernces to disable the visibility of text preview in the 'conversations' view? I couldn't find any way to do it eg there seems to be no option to show subject only ... and it seems like I'm scrolling for days and days looking for what I want.

Another issue (and please pardon me here), but is there any means to filter AND filter out specific post types? For example, in the new layout, on the front page for Premiere I see this 'featured' post first, then a Japanese post production one, then a third - and thats it! That's all I can see without starting to scroll indefinitely. I see possible options for filtering posts by topic at right eg SDK, but no way to 'filter' for 'ExtendScript' etc, nor any way to 'filter out' unwanted topics eg 'Japanese Post Production' ... I mean my Japanese is pretty darn subarashi desu ne, but my kanji is awful.

Kevin-Monahan

Community Manager

Hey Andy,
Thanks for the feedback. I agree that we need more constraints to filter out certain posts, like those in "any foreign language," etc. As far as SDK posts, type in a search term, then click the "SDK" label in the right rail. That's the way you should see all the new and legacy SDK posts. Let me know if that works for you. I will also advocate for better searching and sorting.

I have been to Japan a bunch, and my kanji sucks pretty bad too. LOL. It is fun to know some, though. You can walk into a cafe instead of a butcher shop from just looking at the sign out front? That's awesome!

Thanks,
Kevin

Kevin Monahan - Sr. Community & Engagement Strategist – Pro Video and Audio

andymees@aje

Legend

Thanks Kev

In the previous set up, a sub forum (like SDK) had its own set of content appropriate filters (like ExtendScript) that worked by users tagging their posts accordingly... but now we get only top level 'topic' filters (eg SDK) to effectively narrow the displayed content. Having done that, how do we then also filter by tag? ie How do we access/use content appropriate filters/tags to limit within that top level SDK 'topic' filter? The only option we appear to have is to search via 'text' ... but if that only finds posts containing specific text, rather than posts that maybe didn't contain that specific text but were nonetheless tagged appropriately, then how do we find those posts? Similarly how do I post an SDK specifc question while also tagging it appropriately (for its intended target audience)? Ie without manually typing a long list of possible search terms into the body of the text?

Cheers

Andy

chrisw44157881

Inspiring

everything is so spread out, you have to scroll 20 pages just to see stuff an hours ago instead of glancing at 10 hours worth. is the wider view worth it? I think things will get buried faster and posts won't get as much feedback from lurkers. hopefully there will be a view by style format tab.

Kevin-Monahan

Community Manager

Sorry for the frustration, Chris. We're listening, though. I hope we can add features to make the scrolling a little tighter. I think providing some search constraints might help. We'll keep adding those. Thanks for taking the time to provide feedback.

Sincerely,
Kevin

Kevin Monahan - Sr. Community & Engagement Strategist – Pro Video and Audio