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aler81041643
Participant
April 10, 2019
Answered

What kind of error is this?

  • April 10, 2019
  • 25 replies
  • 11895 views

Hi, somebody can help me to understand what kind of problem is this [/PPro13.1/releases/shared/adobe/MediaCore/MediaLayer/VideoRenderer/Src/CutlistRenderer.cpp-839]

Premiere crashed several times, even after I unistalled and installed it again

Thanks

This topic has been closed for replies.
Correct answer Vinay Dwivedi

Hi Jessica,

There is a Pr 13.1.1 patch released yesterday which addresses this issue. Please update to 13.1.1 and let us know if it helps.

Fixed issues in Premiere Pro versions 13.1.1 and 13.1

//Vinay

25 replies

aclements
Participant
April 16, 2019

I lost so much sleep and time over this, but I finally managed to resolve this yesterday night. I have a feeling every case is a little different given what I went through - there's no silver bullet here - but it's horrible that Adobe isn't providing any meaningful guidance.

What's 100% clear is that the upgrade to 13.1 is corrupting files and/or transitions within projects that worked in previous versions, such as 13.0.3, which is what I was last in before the upgrade and my project was perfectly stable with no problems in that version.

If I'm honest, probably the simplest thing to do if you can is go back to 13.0.3 and stay there until 13.1 stabilizes - they released this update way too early and it is not stable. In my case, I was able to re-open previous versions of my project in 13.0.3 without any issues. Unfortunately someone else working on the project was running 13.1 and did some edits, so my options were to fix the problem in 13.1 or redo all the edits in the old version - so I focused on trying to resolve and if that didn't work I was going to have to go back and re-edit.

Here's how I resolved my problem, which I first detected when trying to export a sequence.

  • Within the project I rendered small sections (5-8 minutes at a time) of the sequence using render in to out. It was pretty clear in my case that the problem was in the second half of the project because the export kept failing in the same spot and crashing with the error we've all listed above.
  • I kept an eye on the renders while they were happening so I could see when it failed. This allowed me to isolate the area in the sequence that was a problem.
  • NOTE: In my case anyhow, if you put the play head on the problem elements in the sequence, it will crash again - I wasn't expecting that. So when you re-open, make sure not to put the play head on the elements that are crashing or the whole thing will crash again.
  • For my project, the problem area was a small grouping of 4 JPGs and a Push transition. I had no way of knowing if it was the images or the transition, so I just deleted the images and the transition.
  • Out of an abundance of caution, given a comment above about JPGS, I changed the 4 images to TIFs. I then rebuilt that small section of the sequence from scratch. I was nervous about putting another push transition in, but apparently if I put it in from 13.1 it won't corrupt - at least it hasn't for now.
  • I will say I have tons of other JPGs in the project, so in my case, simply having JPGs in the project was not the issue.

I don't know that this will help everyone on this thread, but hopefully it will help some of you. I find Adobe's non-response just horrible.

Abode / Nariman Sodeifi - provide guidance to your customers, saying you're investigating is not a "Correct Answer" to anyone's question, particularly when their entire projects are crashing!

rheaa25815583
Participant
April 17, 2019

Downgrading the program entirely did help solve it. Thanks for this solution. Would not say it is the best one but it is a good fix for deadlines.

And what aclements said. Adobe, I expected better. @Abode / Nariman Sodeifi

Participant
April 16, 2019

Same problem here just updated to the new version of Prem Pro same error as everyone else have moved the project to a new folder no success? Please can I be kept in the loop?

Markwcci
Participant
April 16, 2019

Count me in with the same issue... I've NEVER had this problem till now!

[/PPro13.1/releases/shared/adobe/MediaCore/MediaLayer/VideoRenderer/Src/CutlistRenderer.cpp-839]

Participant
April 16, 2019

We are encountering the same issue, when we try and add new text? And have tried the fixes suggested above?

schler_
Participant
April 16, 2019

[/PPro13.1/releases/shared/adobe/MediaCore/MediaLayer/VideoRenderer/Src/CutlistRenderer.cpp-839]

Same issue here. On my Mac and on my Win10 machine at work as well. Tried uninstalling all my plugins but the problem persists.

Visten Creative
Participant
April 15, 2019

[/PPro13.1/releases/shared/adobe/MediaCore/MediaLayer/VideoRenderer/Src/CutlistRenderer.cpp-839]

Same problem here. It won't let me render out the project and crashed once while scrubbing through material. This project is 99% as a project I have updated every month for two years. This is an unacceptable problem.

Participant
April 15, 2019

The solution in each of my cases has been to delete jpg images out of my project. I tried replacing with png files instead but Premiere still kept crashing. My only option was to screenshot the jpg image I needed in my project and import that to use instead! Far from ideal but the only option I had as I needed to complete the project. Really need a better answer going forward though.

aclements
Participant
April 15, 2019

Yeah, for me this solution is unimaginable.

Participant
April 15, 2019

I shouldn't have called it a "solution" really. More of a bodge job! Definitely only a temporary fix. Need answers please Adobe!

aclements
Participant
April 15, 2019

Same issue - [/PPro13.1/releases/shared/adobe/MediaCore/MediaLayer/VideoRenderer/Src/CutlistRenderer.cpp-839]

I am losing my mind - I need to deliver my film and I've already lost 3 days dealing with craziness related to this freaking update. Please help!!

Participant
April 13, 2019

I have the same issue since the latest update. First time the solution was removing a jpg from my project. This time around I'm unsure of the answer. Very frustrating if this is going to keep happening. I wish I hadn't updated.

Participant
April 12, 2019

Hey there. I'm in middle of re-install. Going to see if that helps. If not, then i'll try relocating the project file. Thanks for the suggest.