Participant

Answered

What kind of error is this?

Forum|Forum|6 years ago
April 10, 2019
25 replies
11895 views

Hi, somebody can help me to understand what kind of problem is this [/PPro13.1/releases/shared/adobe/MediaCore/MediaLayer/VideoRenderer/Src/CutlistRenderer.cpp-839]

Premiere crashed several times, even after I unistalled and installed it again

Thanks

This topic has been closed for replies.

Correct answer Vinay Dwivedi

Hi Jessica,

There is a Pr 13.1.1 patch released yesterday which addresses this issue. Please update to 13.1.1 and let us know if it helps.

Fixed issues in Premiere Pro versions 13.1.1 and 13.1

//Vinay

Show previous replies

khomthepreditor

Inspiring

Try relocating your project file, or renaming the folder that contains the project file.

D

dukee46184239

Participant

I am having the same problem. Program opens and crashes.. opens and crashes.

/PPro13.1/releases/shared/adobe/MediaCore/MediaLayer/VideoRenderer/Src/CutlistRenderer.cpp-839

P

PhilipYan

Participant

Same problem when I use the legacy title.

Nariman Sodeifi

Participating Frequently

Thank you for this info. We are investigating this issue to find the cause and solution.

Ashley and Wailik, we may contact you to get your project for analysis.

BlackwoodTennis

Participant

Please include me in your notification process... I am under a deadline to get a project completed and need to get this resolved OR a way to revert back to older version that did not have these issues.

Thanks in advance for you help.

Nariman Sodeifi

Participating Frequently

Hi Ale,
We are investigating this issue.

Issue is likely related to something you have in your project file.

Someone from our team will send you a private message to get more details on this issue.

travvytrav

Participating Frequently

I am experiencing the same issue, and the only elements being used are native premiere pro titles, and JPG images that I've been using in premiere pro since the dawn of time without any issue.

Christian.Z

Community Expert

This might be related to the hardware responsible for rendering. However there is many things that can lead to such error and crashes.

We need to know the following in order to better help you.

What is your full system specs? what is your storage configuration (how many hard drives, where is everything stored: OS, software, media, cache, exports, etc.)

What are your export settings? where are you exporting?

What is the nature of the media you are dealing with? where are those stored?

At what point does the crash happen? render? export? playback? etc.

What are you render settings? ( Project settings --> General) Take a screenshot and post it.

travvytrav

Participating Frequently

I am experiencing the same issue, regardless of the renderer that I choose:

Dropbox - Screenshot 2019-04-11 17.15.22.png

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