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todds17632505
Participating Frequently
May 13, 2025
Question

When using Loudness Meter it crashes my whole computer

  • May 13, 2025
  • 3 replies
  • 387 views

When i am attempting to balance the audio for final delivery to the satelite company, i run the loudness meter to make sure its at -24 for LKFS. But randomly it will crash my mac studio so badly, it restarts the whole thing. I believe when i am running the loudness meter it takes up so much more computing power that it overloads and the computer cannot keep up. I seem to be the only one in the office that this happens to. But no settings are different between us all. I can see the option apple escape menu pop up on its own and it says "your system has run out of memory" and force quit to continue. if i dont catch it in time, the whole computer restarts on its own and looses its memory. Meaning, recently opened programs in premiere are gone as well as after effects. 

3 replies

Community Manager
May 14, 2025

Hi @todds17632505,
Thanks for the extra information.  Ive sent you a DM.

todds17632505
Participating Frequently
May 13, 2025

I am on a Mac Studio M1 and i am running premiere 24.6.4. I cannoy submit a crash report because it crashes and restarts my whole computer and as i said, it doesnt "remember" anything after it restarts. I am familiar with the Activity monitor. 

Community Manager
May 13, 2025

Hi @todds17632505,

Thanks for submitting your bug report. I'm sorry you're having crashing issues.  Can you tell me more about what type of system you're working on and which version of Premiere?  When it crashes your system and you restart, does Premiere allow you to send a crash report to Adobe?  How familiar are you with the Activity Monitor?  We need a few more details to try to help with the issue. Please see: How do I write a bug report?  Sorry for the frustration, and thanks for reaching out.