White screen footage Sony Raw from F55 AXS-R5

Forum|Forum|7 years ago
July 27, 2018
6 replies
2323 views

I recently updated creative cloud. Now none of my raw footage from my F55 with the AXS-R5 Raw footage is visible. It is just coming up as a white screen.

I have multiple projects and I need to access them but can't.

HELP!

MacPro

10.13.6

6 core Xeon E5

32 GB ram

AMD FirePro D700 6144mb

sony f55

This topic has been closed for replies.

Correct answer Kevin J. Monahan Jr.

Ewb3Editor,

You'll need to update Premiere Pro to the current version for support for that footage. Please do so.

Thanks,
Kevin

A

AlexGriger

Participant

Hi guys, it's late but I hope this helps, we had the same issue and is related to the exposure index of the camera.

If the camera is not set to the native value (in our case F55 and 1250) then all clips show a white screen in Premiere (even 2019 version)

You can see this in the XML next to the footage:

Best regards

Kevin J. Monahan Jr.Correct answer

Legend

Ewb3Editor,

You'll need to update Premiere Pro to the current version for support for that footage. Please do so.

Thanks,
Kevin

Kevin Monahan - Sr. Community and Engagement Strategist – Adobe Pro Video and Audio

D

DavidHildreth

Participating Frequently

Any ETA for this fix?

H

haroldaklasdfasd

Participant

We have the same issue. The footage from our ASX recorder shot on F55 is all white. Had to use a computer with an older version of CC to transcode all footage to ProRes. Have not tried software only yet, but still Adobe should adress this problem in their next update or they will lose professional customers!

Seems like they introduce a different problem with every new update.

We also had a problem when shooting 240 FPS with ASX recorder. The footage was realy pixelated like it was 360P. At first we thought it was a hardware problem and we contacted Sony. We just found out this also was a Premiere problem and our computer with a previous CC version played the footage correctly.

Andreas_Quandt

Participant

Same here. It is PPPro for sure. Rolled back to former PPPro version, same gpu driver. And boom, it works. There's something wrong with 12.12!!!

PLEASE! We have an ongoing Projekt and need a fix.

P.S.: Working version is 12.11

Andreas_Quandt

Participant

So, now we're running into serious trouble. Additional to the Sony F55 Footage we are dealing with shots from the new DJI Inspire2. That is Cinema DNG RAW footage. The issue is, that PPro 12.1.2 handles this footage just fine. But Sony F55 RAW support ist broken. PPro 12.1.1 works with the Sony files but die Inspire2 Cinema DNG RAW files are totally screwed up.

PLEASE ADOBE! THAT IS NOT PRO.

FIX THE PROBLEM!