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kenneth_7935
Participant
April 3, 2025
Answered

Aobre Premiere Pro Beta not opening

  • April 3, 2025
  • 15 replies
  • 511 views

Hello,

 

Some days ago, I started a project on Premiere Pro (Beta, since the normal version doesn't work on my computer. I have a Snapdragon X Plus).

However, since yesterday, every time I try to open the app, it closes immediately and I can't continue working. It doesn't even reach to the screen where you can select your projects, just the normal loading screen and then it disappears.

 

Does anyone know how I can fix this?

 

Thank you

Correct answer jamieclarke

Hi @SusanneHSwiss - Your video ended before we could see what happened.  I did notice that you have some unusual plugins loading.

 

Can you open your mac hard drive and navigate to /Library/Application Support/Adobe/Common/Plug-ins/7.0/MediaCore/ Then move everything from that folder to the desktop, and make sure the MediaCore folder is completely empty

15 replies

S
SusanneHSwiss
Participating Frequently
August 6, 2025

You're a genius!!! That was it. Ancient plugins from many years ago that haven't been used in a long time.
10,000 thanks.
(Unfortunately, the screen capture was as long as something happened on the screen. That was exactly the phenomenon that it stopped and disappeard at that moment and nothing was visible anymore, neither the loading window, nor an icon... nor a log or error message.)
10,000,000 thanks!!!

    jamieclarke
    Community Manager
    jamieclarkeCommunity ManagerCorrect answer
    Community Manager
    August 6, 2025

    Hi @SusanneHSwiss - Your video ended before we could see what happened.  I did notice that you have some unusual plugins loading.

     

    Can you open your mac hard drive and navigate to /Library/Application Support/Adobe/Common/Plug-ins/7.0/MediaCore/ Then move everything from that folder to the desktop, and make sure the MediaCore folder is completely empty

    A3user
    A3user
    Inspiring
    September 4, 2025

    Thanks for this tip. I checked that folder and did some tests removing different plugin folders and ended up discovering that if I removed the BorisFX folder then the app opens.  

    S
    SusanneHSwiss
    Participating Frequently
    August 6, 2025

    @jamieclarke sometimes life is easier as it seems...

    https://vimeo.com/1107775199/f8d5a303a3?share=copy

    jamieclarke
    Community Manager
    jamieclarkeCommunity Manager
    Community Manager
    August 6, 2025

    Hi @SusanneHSwiss - you can upload it to google drive, Dropbox, YouTube, Vimeo etc. and then send a link.

    S
    SusanneHSwiss
    Participating Frequently
    August 6, 2025

    @jamieclarke 

    sorry, my English ... unfortunately it is still happening. I did a screen recording. How can I send you the video?

    jamieclarke
    Community Manager
    jamieclarkeCommunity Manager
    Community Manager
    August 6, 2025

    Hi @SusanneHSwiss - Are you saying you do not have issues anymore?  Can you post a screen recording of your issue?

    S
    SusanneHSwiss
    Participating Frequently
    August 6, 2025

    @jamieclarke 

    I tried it as you said. It is there a difference as when starting with option key???
    Made new project, imported old sequence.. saved. And the same "a quick start image" that disappears after a few seconds. No Icon visible any more.
    Mac IOS 14.5

    Sorry .. . no actions ... I am a bit confused... because right now I am just working intensivly with after effects and photoshop .. (both betas working find ... fingers crossed):

    I have no external plugins in premiere pro.


    jamieclarke
    Community Manager
    jamieclarkeCommunity Manager
    Community Manager
    August 6, 2025

    Hi @SusanneHSwiss - Can you try and hold down "SHIFT" while launching Premiere and check the boxes
    "Reset app preferences" (Backup Preferences first)
    "Clear media cache files"
    "Reset plugin loading cache"
    "Disable third-party plugins (one-time only)"


    What OS are you on?

    What do you mean by "maybe some actions that I imported?"

    S
    SusanneHSwiss
    Participating Frequently
    August 6, 2025

     

    @jamieclarke , @Stan Jones 
    Hallo, thank you. Today I tried it with the build 22. (But I tried it with at least 5 different builds).
    With "save mode" I mean: without preferences, plugins ... (holding the option key while starting)

    I tried what you suggested, Jamie. I opened Premiere Beta with option key. Made a new project, imported an old sequence, saved it and tried to reopen without the option key. It starts but just disappears after a few seconds. 
    AND:  don't have any plugin - maybe some actions that I imported... 

    it is really strange, Are there any logs that I can find so that the error might be traced?

    THANK YOU SO MUCH.

    jamieclarke
    Community Manager
    jamieclarkeCommunity Manager
    Community Manager
    August 6, 2025

    Hi @SusanneHSwiss - Please provide exact versions as Stan has mentioned.  What do you mean by save mode? 

    Can you try creating a new project and then import your sequence and footage from your old project into the new one.  let us know if that helps.

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