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Participant
April 3, 2025
Answered

Aobre Premiere Pro Beta not opening

  • April 3, 2025
  • 15 replies
  • 511 views

Hello,

 

Some days ago, I started a project on Premiere Pro (Beta, since the normal version doesn't work on my computer. I have a Snapdragon X Plus).

However, since yesterday, every time I try to open the app, it closes immediately and I can't continue working. It doesn't even reach to the screen where you can select your projects, just the normal loading screen and then it disappears.

 

Does anyone know how I can fix this?

 

Thank you

Correct answer jamieclarke

Hi @SusanneHSwiss - Your video ended before we could see what happened.  I did notice that you have some unusual plugins loading.

 

Can you open your mac hard drive and navigate to /Library/Application Support/Adobe/Common/Plug-ins/7.0/MediaCore/ Then move everything from that folder to the desktop, and make sure the MediaCore folder is completely empty

15 replies

Participating Frequently
August 6, 2025

Dear Stan, Thank you! 

Yes it has been the one from today. But I am having that issue already for at least one month if not two...

And I tried it with every version and cleared everything several times. Deinstalled also the not beta version ...

 

Stan Jones
Community Expert
Community Expert
August 6, 2025

@SusanneHSwiss,

 

The Beta version is updated almost every day. When reporting the version, always include the Build number. For example, the Beta version available to me this morning is 25.6.0 Build 17.

 

The Beta is just that: bugs can be introduced at any time, and sometimes they stop all work. Bad bugs like that are usually fixed quickly.

 

You can't roll back a Beta version unless you've made a backup of your drive. The only version to download is the latest one.

 

When updating a Beta version (or regular release version), I always clear the cache, reset preferences, and start a new project to test.

 

Stan

 

 

 

Participating Frequently
August 6, 2025

sorry. one mistake
Premiere Pro Beta Version is 25.6

Participating Frequently
August 6, 2025

Dear Jamie, dear Kenneth

Hallo,

 I have exactly the same problem.

Adobe Premiere Pro Beta (last Version 26.10) won't open in normal mode (it just opens in save mode).
I deinstalled and installed it several times.

Mac Studio
Mac13,2
Chip: Apple M1 Ultra
Gesamtanzahl der Kerne: 20 (16 Leistung und 4 Effizienz)
Speicher: 128 GB
System firmware: 10151.121.1
OS-Ladeprogrammversion: 10151.121.1

I am desperate... Thank you for any help.
Susanne



jamieclarke
Community Manager
Community Manager
April 3, 2025

Hi @kenneth_7935 -  Thanks for submitting your bug report. We need a few more details to try to help with the issue.
Please see, How do I write a bug report?

 

What version of Premiere are you working on?  Can you provide the version and build number, you can find it in the about adobe premiere.

What are your computer specs?

Sorry for the frustration.