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A
Community Expert
Ali JaberCommunity Expert
Community Expert
October 16, 2020
Answered

Keyboard shortcuts are disabled on second screen

  • October 16, 2020
  • 14 replies
  • 5546 views

I'm using a desktop with 2 screens. After recent Beta updates, the keyboard shortcuts are not working anymore when I'm working inside of a panel on my second screen, for example, if I have a timeline on my second screen. all shortcuts don't work at all (even play, delete...), while if I get back to the first screen and work within another timeline there everything works fine.

I'm on windows 10

    This topic has been closed for replies.
    Correct answer Ali Jaber

    Hmm, I've switched my workspace to another saved layout, and the bug disappeared! I can't even replicate the bug now. Looks like it was related to the workspace somehow. I'll continue working and see if it will happen again (hope not)


    Update: After restarting PPro the bug gets back.

    I've found the exact description of the bug: if you have any floating panels, keyboard shortcuts and drag and drop operations won't work inside of those after restarting PPro, until you dock those to the main window and undock them again.

    This is a screen capture:

    https://youtu.be/d2s36n3vbRg

    14 replies

    J
    Josh JMFE
    Inspiring
    December 11, 2020

    Same bug for me.  KB shortcuts all disabled as well as drop and drag.  Creating a fresh Workspace solves the issue temporarily but it will bug out again when alt tabing or a monitor goes to sleep. Makes using Bins on a second monitor useless if you can't move anything around or set in/out points.  THX adobe=)

    J
    Josh JMFE
    Inspiring
    December 11, 2020

    Update fixed it so far.  Correct Answer above might need to be updated;)

    T
    Community Manager
    Trent HappelCommunity Manager
    Community Manager
    November 17, 2020

    Sorry for the wait, but this issue should now be fixed with Premiere Pro 14.6 that was just released.

    https://helpx.adobe.com/premiere-pro/user-guide.html/premiere-pro/kb/fixed-issues.ug.html

    H
    Hunter5EB8
    Participant
    November 12, 2020

    Same thing happened to me starting today on two monitors and a Mac. The fix seems to be if you toggle between a default workspace and back to your custom workspace, the bug disappears. When I restart the project it doesn't come back either so it's a fast solve! 

    T
    Community Manager
    Trent HappelCommunity Manager
    Community Manager
    October 28, 2020

    The undocked panels and/or panels across multiple monitor issues should be fixed in Premiere Pro 14.6 Beta 045, which is now available for download in Creative Cloud.

    Dearborn2020
    Dearborn2020
    Participating Frequently
    October 28, 2020

    This is still an issue for me.  I have done what ali_jaber did, but it has not fixed the problem.  I have Auto Hot Key with Windows Spy, and when I switch from the main window on my primary screen to the second window on my second screen the window title goes blank.  It seems that adobe is not treating the second window as a part of the main project.

    A
    Community Expert
    Ali JaberCommunity ExpertAuthor
    Community Expert
    October 28, 2020

    Tried the latest Beta: The bug is fixed!

      T
      Community Manager
      Trent HappelCommunity Manager
      Community Manager
      October 27, 2020

      Our sincerest apologies. We are working to fix these issues with undocked panels and/or panels across multiple monitors, ASAP. 

       

       You can find more information at FAQ: How to solve issues related to undocked panels in Premiere Pro v14.5?

      Dearborn2020
      Dearborn2020
      Participating Frequently
      October 26, 2020

      I have this problem too.  Are you trying to say that the problem still exists?

       

      A
      Community Expert
      Ali JaberCommunity ExpertAuthor
      Community Expert
      October 26, 2020

      All you have to do is to "Reset your workspace to saved layout" each time you restart Premiere Pro

      Dearborn2020
      Dearborn2020
      Participating Frequently
      October 28, 2020

      I have tried doing that.  I have also tried docking and undocking the floating windows to the main window with no success.  I have a program called AHK Windows Spy, and the window title goes blank when I move off the main window...even after doing the steps you indicated.

      R Neil Haugen
      R Neil Haugen
      Legend
      October 18, 2020

      Floating a second timeline panel over the worskpace ... I've never actually seen that before, interesting. Well, I haven't tried that specifically!

       

       

      Neil

      Everyone's mileage always varies ...
        A
        Community Expert
        Ali JaberCommunity ExpertAuthor
        Community Expert
        October 18, 2020

        It's to show what's happening. That's what happens with panels docked on my second screen

          A
          Community Expert
          Ali JaberCommunity ExpertAuthor
          Community Expert
          October 18, 2020

          Hmm, I've switched my workspace to another saved layout, and the bug disappeared! I can't even replicate the bug now. Looks like it was related to the workspace somehow. I'll continue working and see if it will happen again (hope not)

            R Neil Haugen
            R Neil Haugen
            Legend
            October 18, 2020

            I'm using both public beta & full release, without this problem on both. On a Win10 machine.

             

            Neil

            Everyone's mileage always varies ...
            A
            Community Expert
            Ali JaberCommunity ExpertAuthor
            Community Expert
            October 18, 2020

            ok, I made this screen capture for you so you can see the problem:
            https://youtu.be/rzfh8CvHICw

            R Neil Haugen
            R Neil Haugen
            Legend
            October 18, 2020

            private link, can't see it

            .

            Everyone's mileage always varies ...
            R Neil Haugen
            R Neil Haugen
            Legend
            October 18, 2020

            I work across two screens all the time. Main UI panel, and a second screen where I've a "panel group" in all workspaces that always includes the Projects panel, Production panel, Source monitor panel, and sometimes effects panel.

             

            I can use shortcuts there without any problem whatever. So ... huh.

             

            Neil

            Everyone's mileage always varies ...
            A
            Community Expert
            Ali JaberCommunity ExpertAuthor
            Community Expert
            October 18, 2020

            Interesting, it happens with me only with the latest builds of Beta, are you on Beta?

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