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Participant
February 26, 2025
Question

premiere pro - cant access audio

  • February 26, 2025
  • 25 replies
  • 12168 views

i'm working on a video montage in premiere, but for a few days now the audio has been crashing, continuing to show me the error ‘can't access audio: the audio can't be read quickly enough from storage. please check your storage and try again.’

what should i do?

25 replies

Participating Frequently
June 3, 2025

Any news or update on this? I'm still using version 25.2.1 on mac, I get the error at least once in every project I'm working on.

Macbook Pro M3 Max, 128GB Ram, 4TB storage

 

I see there's an update for 25.2.3, but without any update from the team that it's been fixed, I'm hesitant to update

Participating Frequently
May 16, 2025

It's also happening on a brand new MacStudio M3 Ultra. Even if the sound is saved locally on the internal SSD, which is the fastest ever 😉 

Participating Frequently
May 26, 2025

I changed back to a 25.1 and won't go back until this shitshow is resolved.

Participant
April 29, 2025

Un-toggling my proxies fixed the issue for me for some reason!!

Kes Akalaonu
Inspiring
April 23, 2025

This should be fixed in the 25.2.3 update for Premiere rolling out now over the next few days: https://helpx.adobe.com/premiere-pro/kb/fixed-issues.html

Participant
April 22, 2025

Mesmo problema. Iniciou após a atualização para a versão 25.2.1. Não é toda hora, mas comigo dá o problema com qualquer áudio, independente se for estério, mono, melhorado no Adobe Podcast, original da gravação, trilhas. E só trabalho com 48.000 Hz, em 32 bits. Alguma resposta da Adobe, por gentileza?

Community Manager
April 18, 2025

Hey all! This is Adolfo from Adobe. The team is looking into it right now. Really want to appreciate the feedback, and I'll keep this thread updated.

To help us invesitgate even more, I created a quick survey to help us capture more details about the specifics of what you are all experiencing. If you all have time, I will really appreciate the help. Here is the link: https://forms.office.com/r/WXYQe1gDtB

Thanks again!

morphinapg
Inspiring
April 18, 2025

I can still edit fine, but this error seems to be associated with an occasional audio drop out I've had for years when working with my footage (4K 30fps ProRes 422 + 6 channel PCM audio) even though my SSD way more than fast enough to handle the files. The audio drops out for a few seconds and returns. It's an annoyance but I can just go back and replay it and it works fine. It only happens maybe once every few hours for me.

Participant
April 18, 2025

Same issue with me, it tells me to please check storage and try again but I have well over 500GB free storage. It's super annoying, I feel like everything you get into a flow in editing something always ends up stopping it. Please fix this Adobe!!

Participant
April 17, 2025

Jeah. Same here. Since 25.2. Should have enough storage! annoying.

Participant
April 16, 2025

I'm currently experiencing the same issue. 😞

It must be the new update — the only solution is to downgrade to an earlier version.