Participant

Question

premiere pro - cant access audio

Forum|Forum|11 months ago
February 26, 2025
25 replies
12168 views

i'm working on a video montage in premiere, but for a few days now the audio has been crashing, continuing to show me the error ‘can't access audio: the audio can't be read quickly enough from storage. please check your storage and try again.’

what should i do?

Error

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C

charlie_4254

Participant

Same here - my project keeps crashing every 5 minutes because of it. UNUSABLE

Alifer

Participant

Same here!

i9 14900k

112GB RAM
RTX 4080S

3 Separate SSD (OS, Project, Games)

T

Taddo

Participant

Same!

K

kar2nen

Participant

Same thing happened to me when I updated to the newest version. I edit clips stored on my LucidLink cloud and thought that maybe my 1GB fiber connection was acting up. I moved the entire project and clips to a local SSD, relinked everything to the local drive, and kept getting the same problem. It's impossible to pick coherent sound bytes.

V

Vigouroux_Thomas6615

Participant

Same here since this morning for no reasons and i use Premiere everyday. I just moved the audio file to another folder (Downloads) and it worked again. It's not the definitive solution but i could work again at least. I hope it will help some of you.

J

joebatt1234

Participant

Same here, problem solved after downgrading to 25.1

Going to wait to update till that problem is fixed.

R

redboss_

Participant

For me, this was happening only on audio clips downloaded from Adobe Podcast 'enhance speech'. To fix it, I converted them all to 48/24 mono and swapped out the files in finder with Premiere closed. Worth a try.

U

Untold Entertainment Inc.

Inspiring

i just updated to 25.2.0 (Build 147) and am getting the same (annoying) message. Audio seems to cut out briefly, and is quickly restored.

L

Leo27958329f76g

Participant

After the message appears, the sound does not restore. I simply cannot hear it anymore. I have to restart the premiere to be able to hear the sound.

L

Leo27958329f76g

Participant

I have the same problem when I upgraded premier to 25.2.0 (147). You honestly pay for the program and are afraid to upgrade because you never know if the next version will work. It's not ok.

M

mnegro_10

Participant

Same here, problem solved after downgrading to 25.1

Premiere 25.2

Footage is XDCAM HD 422 (mediainfo attached)

Windows 11 Pro Edition
24H2 Version
Installed on 04/12/2024
OS Version 26100.3624
Windows 11 Feature Experience Pack 26100.66.0

Intel(R) Core(TM) i7-9700K CPU @ 3.60GHz
Installed RAM: 32.0 GB
Device Identifier: CD57C23D-079A-44EC-8848-B65957C4EA26
Product ID: 00330-50000-00000-AAOEM
System Type: 64-bit OS, x64-based processor
Pen and Touch: Touch or ink input is not available for this display

001.txt

J

JohnAlvesSantos

Participating Frequently

same here

L

lucasogodoy

Participant

Yeah, it's happening to me too since I updated to 25.2.0 on Windows 11. Simply cannot edit anything!!!!!!!!!!

L

lucasogodoy

Participant

Oh, If it helps, the build I'm using is 147.

A

Adolfo H.

Community Manager

Thank you! we are working on a solution right now. I'll update this thread as soon as possible. The error should not cause an audio dropout. Right now the message is triggering more than often, so we are working on a fix.

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