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RoboFan
Inspiring
October 2, 2019
Question

 character auto-added to random topics during Frameless (Orange) generation

  • October 2, 2019
  • 21 replies
  • 2120 views

Environment

RoboHelp 2019 (New UX - v2019.0.9)

Windows 10

Chrome, Firefox, etc.

 

 

It doesn't appear on all topics. And there's no pattern to which topics it appears on. To make it even more confusing, it often changes which topics it appears on each time I compile. If I edit a topic/htm file in a text editor, this is where the character is being inserted (red, bold text below - note that it appears twice in this example):

 

<?xml version="1.0" encoding="utf-8" ?>

<!DOCTYPE html>
<html xmlns="http://www.w3.org/1999/xhtml"><head>
<meta http-equiv="X-UA-Compatible" content="IE=edge"/>
<meta http-equiv="Content-Type" content="text/html; charset=utf-8"/>
<meta name="viewport" content="width=device-width, initial-scale=1, maximum-scale=3, user-scalable=yes"/>
<meta name="generator" content="Adobe RoboHelp 2019"/>
<meta name="version" content="2019.0.8"/>
<link rel="StyleSheet" data-skin="true" type="text/css" href="../../template/light/layout.css"/>
<link rel="StyleSheet" data-skin="true" href="../../template/light/userstyles.css" type="text/css"/>
<title>User Guides</title>

<link rel="shortcut icon" type="image/png" href="../../logo.png"/>

<link rel="stylesheet" type="text/css" href="../../assets/css/default.css"/>
<meta http-equiv="Content-Type" content="text/html; charset=utf-8"/>
<meta name="generator" content="Adobe RoboHelp 2019"/>
<title>User Guides</title>
<meta name="topic-status" content="Draft"/>
<link rel="stylesheet" type="text/css" href="../../assets/css/default.css"/><meta name="template" content="../../assets/masterpages/test.htt"/>
<meta http-equiv="Content-Type" content="text/html; charset=utf-8"/>
<meta name="generator" content="Adobe RoboHelp 2019"/>
<title>light-footer</title>
<meta name="topic-status" content="Draft"/>
<link rel="stylesheet" type="text/css" href="../../template/light/default.css"/>
<meta name="template" content="../../../assets/masterpages/home-page.htt"/>
</head>

<body class="rh-BODY-wrapper">
<div class="cookie-widget-holder" id="cookie-status-widget-holder"></div>
<div class="RH-LAYOUT-HEADER-container ">
<div class="RH-LAYOUT-HEADER-logo-box ">
<div class="logo-holder" id="logo-holder"></div>
<div class="topic-title-holder" id="topic-title-holder"></div>
</div>
<div class="search-placeholder-class" id="search-with-help"></div>
</div>
<div class="RH-LAYOUT-BODY-container">
<div class="RH-LAYOUT-SEARCHRESULTS" id="rh-searchresults"></div>
<div class="RH-LAYOUT-LEFTPANEL-container" id="rh-leftpanel"></div>
<div class="rh-layout-BODY-main" id="rh-layout-main">
<div class="RH-LAYOUT-TOOLBAR-toolbar-box" id="rh-toolbar"></div>
<div class="rh-layout-BODY-body">
<div class="RH-LAYOUT-CENTERPANEL-container">
<div class="rh-selectdetails" id="rh-selectdetails"></div>
<div class="RH-LAYOUT-CENTERPANEL-topic-box" id="rh-topic">
<div>
<p> </p>
</div>
<div>
<p class="home-title"><span data-field="title" data-format="default">User Guides</span></p>
<p>This is Body Placeholder text for your Master Page. Topics created using this Master Page will get this text by default. Replace text of this Body Placeholder with your default content for topics.</p>
<hr/>
<p>Area outside this Body Placeholder represents the layout of the Master Page which will not be shown in the associated topics but will be present in the output. The Body Placeholder content will be replaced by actual topic content in the output.<br/>
</p>
<p>Use Master Page to define the layout of your topic in the output.</p>
</div>
<div>
<p> </p>
</div>

</div>
<div class="RH-LAYOUT-BRS-container" id="rh-brs"></div>
</div>
<div class="RH-LAYOUT-RIGHTPANEL-container" id="rh-rightpanel"></div>
</div>
</div>
</div>
<div class="RH-LAYOUT-FOOTER-container" id="rh-footer">
<div class="section group">
<div class="col span_1_of_3">
<table align="center" cellspacing="0" width="300">
<colgroup>
<col style="width: 100%;"/>
</colgroup>
<tbody>
<tr style="height: 60px;">
<td>
<p class="DocInfo" style="margin-top: 0pt; margin-bottom: 0pt;"><img alt="Company logo" height="" src="../../template/light/drb-logo.png" width="75%"/></p>
<p class="footer-text" style="margin-top: 0pt; margin-bottom: 0pt;">3245 Pickle Rd.<br/>
Akron, OH 44312<br/>
Sales: 800.336.6338<br/>
Main Office Fax: 330.645.2299<br/>
Knowledge Center: 330.645.3299<br/>
Knowledge Center Fax: 330.645.4474</p>
</td>
</tr>
</tbody>
</table>
</div>
<div class="col span_1_of_3">
<table align="center" cellspacing="0" width="300">
<colgroup>
<col style="width: 100%;"/>
</colgroup>
<tbody>
<tr style="height: 60px;">
<td>
<p class="footer-heading" style="margin-top: 0pt; margin-bottom: 0pt;">QUICK LINKS</p>
<p class="footer-link" style="margin-top: 0pt; margin-bottom: 0pt;">Search Tips</p>
<p class="footer-link" style="margin-top: 0pt; margin-bottom: 0pt;">Terms of Use</p>
<p class="footer-link" style="margin-top: 0pt; margin-bottom: 0pt;">Copyright + Trademark</p>
</td>
</tr>
</tbody>
</table>
</div>
<div class="col span_1_of_3">
<table align="center" cellspacing="0" width="300">
<colgroup>
<col style="width: 100%;"/>
</colgroup>
<tbody>
<tr style="height: 60px;">
<td>
<p class="footer-heading" style="margin-top: 0pt; margin-bottom: 0pt;"><strong>IN●KNOW●VATION</strong></p>
<p class="footer-text" style="margin-top: 0pt; margin-bottom: 0pt;">The difference between a good car wash business and a great one.</p>
</td>
</tr>
</tbody>
</table>
</div>
</div>

</div>
<script type="text/javascript">//<![CDATA[

gRootRelPath = "../.."
gCommonRootRelPath = "../.."
gTopicId = "4"
//]]></script>

<script src="../../template/scripts/topicpage.js"></script>
<script src="../../whxdata/layoutconfig.js"></script>
<script src="../../whxdata/brsdata.js"></script>

</body></html>

This topic has been closed for replies.

21 replies

Show previous replies
Peter Grainge
Community Expert
Peter GraingeCommunity Expert
Community Expert
October 10, 2019

wetransfer.com always works well. It's free.

 

Use menu (bottom right) to mark as Best Answer or to Highlight particularly useful replies. Found the answer elsewhere? Share it here.
S
Adobe Employee
Surbhi_Maheshwari17103204
Adobe Employee
October 10, 2019

You can upload it to any drive and share the link with me over email.

 

Thanks,
Surbhi Maheshwari

R
RoboFanAuthor
Inspiring
October 10, 2019

Strike that. I just received an email notification that your mail server rejected it because the attachment was too large (it's 9MB). Please advise!

R
RoboFanAuthor
Inspiring
October 10, 2019

Surbhi,

 

Thank you for your attention on this issue! I emailed a zipped copy of the project. Let me know if you don't receive it.

 

Thanks!

S
Adobe Employee
Surbhi_Maheshwari17103204
Adobe Employee
October 10, 2019

Hi,

This issue should not come with default Encoding. I have been able to see this issue with different encodings. Can you please share your project with us at sumahesh@adobe.com?

We will invetiagte it asap. Also please mention the preset you are generating in the same email.

Thanks and Regards,
Surbhi Maheshwari

R
RoboFanAuthor
Inspiring
October 7, 2019

Good to know! Thank you, Peter!

Peter Grainge
Community Expert
Peter GraingeCommunity Expert
Community Expert
October 7, 2019

Sorry but the person dealing with it is in a country where there is a national holiday Monday and Tuesday. I will email them on Wednesday.

 

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R
RoboFanAuthor
Inspiring
October 7, 2019

Anyone have any thoughts or updates on this issue? 

S
Adobe Employee
Surbhi_Maheshwari17103204
Adobe Employee
October 3, 2019

Hi,

 

When you are generating Frameless output, have you set any encoding in General tab of preset?

 

Thanks and Regards,
Surbhi Maheshwari

R
RoboFanAuthor
Inspiring
October 3, 2019

Hello! No, it's set to <Default Encoding>.

 

Additional information: On occasion, I'll generate the frameless output, go test it, observe that the problem character doesn't appear; I then go generate the exact same frameless output again (without making any changes or touching anything else in RH2019 whatsoever), and the problem character appears in several topics in the resulting output. 

Peter Grainge
Community Expert
Peter GraingeCommunity Expert
Community Expert
October 2, 2019

I am liaising with Adobe but because of time zones I don't expect an answer until tomorrow.

 

Use menu (bottom right) to mark as Best Answer or to Highlight particularly useful replies. Found the answer elsewhere? Share it here.
R
RoboFanAuthor
Inspiring
October 2, 2019
Thank you! I'll update if/as I figure anything else out.
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