Inspiring

Question

A Crash Every 10 minues

Forum|Forum|4 years ago
March 1, 2021
15 replies
827 views

I don't know what's going on but I get the error box every 15 minutes telling me there is a program and I should restart. I have 32 gigs of ram, windows 10 2 terabytes of free space, and no viruses. What is going on here? It's hard to work like this

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davidk99046111

Inspiring

I recently used my terminal to monitor RH. I noticed this output message when RH threw the "restart rh" error message when using the cross-reference tool

Jeff_Coatsworth

Community Expert

@davidk99046111 - have you applied Patch 4 now?

davidk99046111

Inspiring

not yet. i am at the end of a release so i have to hold any updates until afterwards.

Peter Grainge

Community Expert

Contact Peter Grainge

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Peter Grainge

Community Expert

OK send it as instructed provided that one also gives you the same problem. Include some instructions on what actions trigger the crashing.

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Peter Grainge

Community Expert

Try to generate without the PDFs in. Just a hunch. If no joy could you get permission to share one of the projects? If you can, then see the Contact page on my site and send the project as instructed there. Do make sure you include a link to this thread and please do not email the project direct.

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Joe BodegoAuthor

Inspiring

I am not allowed to send you the actual project but i can send you my practice project.

Peter Grainge

Community Expert

@Joe Bodego Is the project on the internal drive or one of the external drives? If the latter whilst the theory is it should be OK, it might be worth trying it on the internal drive.

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Joe BodegoAuthor

Inspiring

its on the internal drive. I've tried both and the problem still persists. There are 30 manuals, each with about 25 topics, there are photos and a few pdf.

Peter Grainge

Community Expert

@davidk99046111 Does the project have a large index? If so that could well be the cause and the fix is in Update 4 due soon.

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Peter Grainge

Community Expert

@Joe Bodego OK so not all that space is the installed drive. Nothing wrong with that but it made me think along the lines of there being something unusual about the machine. If you stop ignoring the message and restart when prompted, do things get better. If not then it's time to go to Support.

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Joe BodegoAuthor

Inspiring

No, i have 2 external 4tb each and the main drive 2tb. I can ignore for about 30 minutes and then certain functions become mute. I can never use RoboHelp without that message, it's going to eventually happen,. The bank has hired me to do a slew of manuals, I would have preferred to use InDesign or WordPress but they insist on RoboHelp which i had to learn. Its a decent program but there are too many things that are just foolish. Had i not been a web developer who can go in and edit the Html, certain things the bank wants would not be possible. I like this program though, it's Dreamweaver in a lot of ways.

Mark_Noc

Inspiring

Certainly! I'll post here again when the update comes up and I've tested it.

Peter Grainge

Community Expert

@Mark_Noc OK. That will be out soon so could I ask you to post here whether or not it did fix the issue for you?

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Mark_Noc

Inspiring

Hi Peter! I have reported it as a bug (some time back) through the official bug tracker, and it has been flagged as fixed for update 4, thankfully! It's a strange one, as I couldn't find anyone else complaining about it either, but it happens for me consistently whenever I try to use the cross-reference tool.

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