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J
JulesMcM
Known Participant
April 24, 2008
Question

Blank pages in compiled help

  • April 24, 2008
  • 17 replies
  • 1235 views
I am using RH 7 trial version. When I compile my help file to a chm I have 4 pages which come out blank when I click on the topic or any links to it. Within robohelp I can see these pages both design, HTML and preview with all the content there as I would expect. I cannot see how these files differ to any of the others. Any ideas?
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17 replies

J
JulesMcMAuthor
Known Participant
April 24, 2008
I don't understand. I copied the code from the errant page onto the new topic, the new topic compiles ok but the original topic still comes up blank - but they both have the same code in - don't they? Are you saying the solution is to just do this - then I have to create all the links to the new topic again. Also I went through the entire procedure of importing the dodgy topic with a different file name and that also comes out fine!
Captiv8r
Captiv8r
Legend
April 24, 2008
Hi there

If simply copying and pasting the code did the trick, my guess is that the only thing left is the file name of the topic possibly being the culprit.

Just thinking out loud... Rick
MergeThis
MergeThis
Inspiring
April 24, 2008
Actually, Rick, anything in the HEAD section (errant meta tags, etc.).

JulesMcM, see if anything goofy appears when you compare the HEAD sections of the New and the Previous topics.


Good luck,
Leon
RoboColum_n_
RoboColum_n_
Legend
April 24, 2008
There is no difference or limitation between the trial and full versions so it looks like the problem was in the body of the imported wiki pages. Leon's advice is the way to go if this happens again.
J
JulesMcMAuthor
Known Participant
April 24, 2008
Ok, I've tried this and it compiles ok, I can see the page there. I kinda suspected that it's not the code which is the problem but some setting or another which I am not aware of. Anyhow, looks like we've just bought a real version so I'll try again next week with that and hopefully it'll just go away. I'll let you know how it goes. Thanks everyone for the help.
J
JulesMcMAuthor
Known Participant
April 24, 2008
No extraneous Body or \Body tags in the code. The preview looks fine!?!?!? If I remove all the code and just put in a page title it still compiles with the blank page.
MergeThis
MergeThis
Inspiring
April 24, 2008
If you create a new topic, then copy all the code between the BODY and /BODY tags from an errant topic into this new topic...what happens?


Good luck,
Leon
J
JulesMcMAuthor
Known Participant
April 24, 2008
Actually, the files were turned into a help file by a colleague using an earlier version of RH, I then imported the files into RH7
Captiv8r
Captiv8r
Legend
April 24, 2008
Hi Julie

I think Colum suggested this already, but I'll reiterate. You might want to examine the page in HTML view. Specifically, what you want to look for are premature or extraneous Body or /Body tags. I've seen topics like this before that are mostly blank, yet have tons of code. And in those cases, I had odd tags or tags in odd or otherwise (unexpected by RoboHelp) places. This bowls a wobbly to RoboHelp sometimes and it can't understand or correctly interpret the code.

Cheers... Rick
J
JulesMcMAuthor
Known Participant
April 24, 2008
By the truecode are you refering to the HTML code? I've looked closely at this and cannot see anything odd. The topics were imported from a wiki so HTML although I did have to do a bit of tweaking - not sure if that answers your question?
J
JulesMcMAuthor
Known Participant
April 24, 2008
No conditional build tags
J
JulesMcMAuthor
Known Participant
April 24, 2008
All topics were created in the same way in a wiki. As I said, if (in the RH design WYSIWYG) I take out all the code and just enter a heading then it still compiles to the blank page.
RoboColum_n_
RoboColum_n_
Legend
April 24, 2008
quote:
Originally posted by: JulesMcM
All topics were created in the same way in a wiki.

So you have imported these topics into RH? What format were the files in? Perhaps if you answered my other questions also.
RoboColum_n_
RoboColum_n_
Legend
April 24, 2008
What about the truecode? My logic is that there may be some script in the <head> section that is causing the problem. How were these topics created originally?
A
Anonymous
April 24, 2008
here's a (probably) dumb question - are there conditional build tags on the topic content that might exclude it from the chm?
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