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Christophe_GONZALEZ
Known Participant
March 9, 2016
Question

Blank Pop-ups in CHM when the CHM is open from applications installed on Windows 10 64b

  • March 9, 2016
  • 1 reply
  • 797 views

Hello,

I used RH 11 to generate CHM for different applications.

I create pop-up by hyperlink to a topic using the 2nd hyperlink Option (in french : Afficher dans la fenêtre contextuelle à redimensionnement auto).

Until now, I never had any problem with the pop-up display, but today somebody tests an application with the CHM on a Windows 10-64b and when clicking on an hyperlink that display a pop-up, the pop-up appears blank with nothing on It!

From an application installed on Windows 10-32b : no problem!

If the CHM is open directly from Windows (10-64b) Explorer : no problem!


I have no Windows 10 on my computer, I'm running through Windows 7 enterprise Service Pack 1.


If any people could help me...


Have a nice day.


CG



This topic has been closed for replies.

1 reply

Peter Grainge
Community Expert
Peter GraingeCommunity Expert
Community Expert
March 16, 2016

It may be that a different DLL needs to be registered on the 64 bit system. There are some posts about that or may Rick Stone will pop in to confirm or correct.

See www.grainge.org for RoboHelp and Authoring tips

@petergrainge

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Captiv8r
Captiv8r
Legend
March 16, 2016

Nope, sorry. I'm guessing you are thinking about the HHActiveX.dll. But that only affects Browse Sequence and Glossary. Popups are totally a JavaScript thing.

Makes me wonder about IE and how it may be configured, as the CHM uses elements of IE as its display engine.

Maybe Willam van Weelden‌ will see this and pop in to advise as to my hunch.

Cheers... Rick

Willam van Weelden
Willam van Weelden
Inspiring
March 18, 2016

It the page is empty, there is an issue in loading. That's most likely related to the JavaScript, as Rick points out.

You say that if the CHM is opened directly in Windows 10, there is no problem. What do you mean by opened directly? And how are you opening the CHM when the problem occurs?

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