Buttons no longer working after upgrade to RH 2020

Forum|Forum|4 years ago
February 17, 2021
24 replies
399 views

Hi, Everyone.

I've been testing out the free trial of RH 2020 (2020.3.32; frameless). To do this, I've upgraded a project from RH 2019 (new UI, 2019.0.14; frameless).

After the upgrade, my three buttons no longer work. They seem dormant -- not responding to clicks in any way. (The other 3 buttons, in the right panel, do work.) I've checked the configurations of the filter button in the output preset. Seems no settings have changed.

Any advice for me? Thank you!

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M

martinl83372021Author

Inspiring

Thanks for the additional troubleshooting, Amber.

I've tried opening both RH 2020 sample projects. Neither one would open. I'd only get the "restart" error (see screenshot).

RH 2020 is able to open the project I've upgraded from RH 2019. But not either of the two sample projects.

What can I do next? Thank you!

SCREENSHOT:

A

Amebr

Community Expert

Can you try with one of the sample projects and see if the problem also occurs with one of them? If it does, that might suggest an installation problem.

If it only occurs in your project, that would suggest some problem in your project, although I'm not sure what.

M

martinl83372021Author

Inspiring

Thanks for the troubleshooting steps, Amber.

I regret to report that the buttons still don't work, even with a new skin.

Any other ideas?

Thank you!

A

Amebr

Community Expert

I'd add a new skin and see if the buttons work when you generate with that.

If they do, then I'd compare the button setup in the Topic Page Buttons tab of the skin with the code in your skin to see if they're different.

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