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Question

Cannot find Microsoft Word installed on your system

Forum|Forum|18 years ago
May 19, 2008
58 replies
30942 views

Hi,

Wonder if anyone can help...

I just tried to generate my printed documentation in RoboHelp and everytime I try I get the error message 'Cannot find Microsoft Word installed on your system'.

It is installed, and when I go to Tools > Options > Tool Locations you can see it is pointing to the right location (C:\Program Files\Microsoft Office\Office12\WINWORD.EXE).

This is the first project I have done with RoboHelp 7.0 on Vista- does anyone have any ideas?

Thanks

Documentation

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Peter Grainge

Community Expert

Bosch-pb

Your post raises a point. Is anyone having this problem with a desktop PC or are you all laptop users?

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Peter Grainge

Community Expert

Nita

The Acrobat thing was to do with RH for Word when toolbars went missing. However, support also pointed to the knowledgebase item for that to deal with this problem.

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N

nitabeck

Inspiring

Goldiew,

FWIW, I also have Acrobat Pro 8 on my Vista machine on which RH7 HTML can't find Word.

Peter,

I recall years ago there being a problem with the Acrobat template, and I indeed had that very problem, but I distinctly recalling its being a problem with RH for Word (though I cannot say yea or nay for RH HTML).

That said, I have attempted to disable the Acrobat add-in as you suggest. Get this: It's NOT listed among my templates and add-ins, so there's nothing for me to disable! (This flies in the face of the fact that the Adobe PDF menu is present and functioning in Word.)

As I said days ago, curiouser and cusiouser...

Peter Grainge

Community Expert

Maybe the dual boot is the issue. Don't know and let's look at that later.

Meantime, look at RH Explorer cannot start Word in Print Issues on my site. You will see that Acrobat is a possible cause. Please try disabling the Add in in Word | Templates and Add ins and post back.

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N

nitabeck

Inspiring

Yes, that is case for me on both my XP laptop (where RH7 can find Word) and on my Vista desktop (where RH7 can't find Word).

Nita

G

GoldiewAuthor

Known Participant

I have a dual boot machine- an XP boot and a VISTA boot. I have had X5 and RH7 installed on my XP version (and both working). I have only ever installed RH7 on my VISTA partition which doesn't work.

I now am using RH7 on my XP partition- which is a pain but at least it works.

I would also like to add that I found out today that 4 of my collegues (all whose RH7 works on VISTA) don't have Adobe Acrobat installed at all. I have version 8 installed. Do you think this add-in in word could be what is causing the trouble?

Peter Grainge

Community Expert

Goldiew
Bosch_pb
nitabeck
Wkugelman

Can you each confirm that at some point prior to you hitting this problem with RH7, you have had X5 on the same PC working with Word 2003.

This problem is proving difficult to crack and it would help to know if that is a common factor.

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B

Bosch_pb

Participating Frequently

quote:

Can you each confirm that at some point prior to you hitting this problem with RH7, you have had X5 on the same PC working with Word 2003.

(Sorry for the delay. Oct 3rd is a public holiday in Germany.)

Not exactly:

I had RH 6 working (i.e. generating Word 2003 docs) on the same machine. What complicates the matter is that I originally had all this working on W2K, and I can not remember whether the combination
RH7-W2K-Word2003 worked.
In any case - the combination RH7-WXP-Word 2003 currently does NOT work on my laptop.

For my colleague the scenario is different. The only difference is that he has a minitower and I have anIBM/Lenovo T60 laptop. We have the same standard Bosch-company PC setup.

(OK = RH generates Word 2003 print docs)

Colleague:
1) RH5-W2K-Word2003 OK
2) RH6-W2K-Word2003 OK
3) RH7-W2K-Word2003 OK (immediately after installation) then suddenly NOK, then OK again.
4) RH7-WXP-Word2003 OK

I know, stage 3 is rather mysterious - we are racking our brains to remember what changed in the configuration during that stage. Possibly it was an Adobe patch (RH or FM) of some kind, but a third colleague did not apply it and he is also OK with RH7-WXP-Word2003.

kind regards.

M

MadobeM

Inspiring

Hi Bosch_pb,

Working your tech support case? No, I do not work for Adobe. I do a lot of tech support for others though, so sometimes I try to lend a hand.

Like your colleague, I too have that reference to Comm.dll but no such file. And as I said, I have no problem creating Printed Documentation.

I'm sure that that Knowledge Base Article #69633 has nothing to do with your situation. The original release of RH X5 didn't have support for Word 2003 - it was added in a later update. RH 7 is of course fully compatible with Word 2003.

Peter Grainge

Community Expert

This thread is now so long it is getting unwieldy. Did you check at one point in Word | Help | About | Disabled items? Anything disabled?

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B

Bosch_pb

Participating Frequently

Yup, checked that and replied a little while back. Nothing disabled.
Thanks anyway.

B

Bosch_pb

Participating Frequently

Here's something funny though:

HKEY_LOCAL_MACHINE\SOFTWARE\Adobe\RoboHelp\7.00\Components\12\ has a key/value defined as follows:

DLLPath = C:\Program Files\Adobe\Adobe RoboHelp 7\RoboHELP\Comm.dll

I don't have that DLL. I only have the following files matching *com*.dll in that directory. (Date: 23.09.2007 is also way before my installation, but I guess these are the original dates).

23.09.2007 11:19 180.224 CommCore.dll
23.09.2007 11:13 29.184 CompiledHtmlFile.dll
23.09.2007 11:25 69.632 ExternalComponent.dll
23.09.2007 08:33 694.272 FnpCommsSoap.dll
23.09.2007 11:25 98.304 PComm.dll
23.09.2007 11:29 688.128 psCompress.dll
23.09.2007 11:25 81.920 RComm.dll
23.09.2007 11:29 249.856 RHComAdd.DLL
23.09.2007 11:26 147.456 RHComp.dll
23.09.2007 11:18 880.640 WHComp.DLL

Bummer! I've just checked with my colleague across the way. He has the exact same registry entry, and is missing the exact same file. But his RH7/WXP/Word2003 generation works :-(

Just a long shot...

Peter Grainge

Community Expert

Bosch_pb

I know that somewhere within Adobe this is being looked at. I certainly would not apply a patch for one version against another version unless specifically told to by Adobe. I am not sure whether MadobeM is an Adobe person or someone who has just adopted that username.

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