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Question

Cannot find Microsoft Word installed on your system

Forum|Forum|18 years ago
May 19, 2008
58 replies
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Hi,

Wonder if anyone can help...

I just tried to generate my printed documentation in RoboHelp and everytime I try I get the error message 'Cannot find Microsoft Word installed on your system'.

It is installed, and when I go to Tools > Options > Tool Locations you can see it is pointing to the right location (C:\Program Files\Microsoft Office\Office12\WINWORD.EXE).

This is the first project I have done with RoboHelp 7.0 on Vista- does anyone have any ideas?

Thanks

Documentation

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M

MadobeM

Inspiring

Bosch_pb, or anyone else with this issue on XP with Word 2003:

Could you please check the following registry entries:
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Office\11.0\Word\InstallRoot C:\Program Files\Microsoft Office\OFFICE11\
HKEY_LOCAL_MACHINE\SOFTWARE\Adobe\RoboHelp\7.00\Components\12 (the following two entries (among others) should exist under this key)
CurrentWord C:\Program Files\Microsoft Office\OFFICE11\Winword.exe
Word11 C:\Program Files\Microsoft Office\OFFICE11\WINWORD.EXE

N

nitabeck

Inspiring

MadobeM,

Regarding the first registry entry you asked me to check, my registry matches yours.

Regarding the second registry entry you asked about, why are you having me look under "HKEY_LOCAL_MACHINE\SOFTWARE\Adobe\RoboHelp\7.00..." (since the problem is not with RoboHelp for Word) instead of "HKEY_LOCAL_MACHINE\SOFTWARE\Adobe\RoboHTML..." (since the problem is with RoboHelp for HTML)?

Nonetheless, I looked in ...\RoboHelp\7.00\Components\12. My registry entry matches yours.

Then I looked around in ...\RoboHTML\7.00\Components. There is no \12 folder to look in. I looked in all the other folders in \Components and found no reference whatsoever to Word.

Nita

Peter Grainge

Community Expert

Would everyone suffering from this problem please go to this page on my site and post here whether or not they have the two registry entries shown and whether or not the second one showed the absolute (full) path. If the second one did not show the absolute path and you amended it, has that fixed the problem?

http://www.grainge.org/pages/authoring/printing/findword.htm

Please post what you find here.

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B

Bosch_pb

Participating Frequently

Hi Peter,
I have all the entries in your screenshots at http://www.grainge.org/pages/authoring/printing/findword.htm

The only difference I can see is that my WXP is German, so I see "(standard)" where you see "(default)", but as my successfully-Word-generating colleagues have the same, I think we can rule this out as a cause.

The path to Winword.exe is absolute, and works when pasted into the "Run" window.

kind regards,
pb

A

Anonymous

Hi all,

Just another thought, I get them from time to time.

Has anyone experienced a slow down in Word itself firing up? If there is a problem with Word, it would be worse starting from an API call from RH. Could you check your temp folder? your username\Local Settings\Temp

Word mave have left hundreds of temp files behind. If you clear the folder down (the files are useless) does it make any difference?

The resason I mentioned the printer driver previously, is that it can have the same affect in Word if it is not up-to-date.

Brian

Peter Grainge

Community Expert

Not saying otherwise Brian. Just that this route is easier!

On the basis it can do no harm try turning off everything except RoboHook.wll.

If that doesn't get you anywhere, then go to Control Panel | AddRemove and make sure Show Updates is ticked. Audit those against your colleagues machine. List the numbers and check them against on Microsoft's database for which ones are Word related.

Sorry it's all a pain but there's no other route I can see.

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A

Anonymous

I know you all may think I've finally cracked, but could someone try updating their printer driver from the manufacturer's web site?

Peter Grainge

Community Expert

That is perfectly normal and don't mess with what you see there.

What we are looking for is add-ins that are nothing to do with RH. For example Acrobat installs an add-in. If that is there and ticked, try again after clearing the check box. Same for any other add-ins.

Also look in Help | About | Disabled Items. Anything there?

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Peter Grainge

Community Expert

Might be quicker to just look in Word | Tools | Templates and Add-Ins and report what Add-Ins are loaded.

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B

Bosch_pb

Participating Frequently

Hmmm,

Word Menu:Tools > Templates and Add-ins > Tab:Templates

I've got 2 RoboHelp add-ins in my list. One selected, the other not. Perhaps because I re-installed RH7 once?

The only difference in the names is that the file extension on the unselected add-in is in uppercase:

(checked) RoboHook.wll
(unchecked) RoboHook.WLL

What's the suggestion?: Selct both? Remove one?

B

Bosch_pb

Participating Frequently

OK - here is a complete list of my Global templates and add-ins:

x means box checked, o means box unchecked

x addon_01.dot
x ebptools.dot
o atxBosch.dot
o MLCustom.Dot
o Default.deu
x Default.eng
x rhd.dot
x RoboHook.wll
o RoboHook.WLL

My colleague, (for whom RH7 generates printed documentation without problem) has the following. Note: NEITHER RoboHook.wll NOR RoboHook.WLL in his list.

x addon_01.dot
x ebptools.dot
o atxBosch.dot
o MLCustom.Dot
o Default.deu
x Default.eng
x rhd.dot

I don't know if rhd.dot has anything to do with it, but it does begin with "R"

Peter Grainge

Community Expert

OK. The security warning about macros is caused when the setting is High. I have not known it cause a problem when set to Medium or Low.

Post back when you are ready. Wonder if any of the others have tried these steps?

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A

Anonymous

Hello all,

Sorry to harp on, but I still believe that the problem has been caused by a third party addin which is affecting the API call from RH to Word.

If things are working well, and suddenly a problem occurs, there must have been a change somewhere. We have found over the years that MS upgrades/patches and others have created problems with RH.

Nita, the restore will not cause major issues unless you have installed new software between the point you restore to and now. You can create a restore point for today that will give you the opportunity to restore back again

Start\all programs\accessories\system tools\system restore

When you choose to restore, a calander will be displayed in the next window. All bold dates are restore points. Choose the date prior to the problem arising, and follow the instructions. This will disable any updates etc. between then and now. When any updates are reported, make a note of the name, and let them install one at a time, checking RH as you go.

I know it sounds like a lengthy process, but if anyone can identify a rogue update it would be useful.

Depending on individual machine configurations, not all are affected in the same way, hence not everyone has the problem.

Oops, sorry to go on.

Brian

Before you start, you could check the updates and hotfixes : Control panel\add remove programs and tick the show updates check box at the top.find those that were installed around the time the problem occurred.

N

nitabeck

Inspiring

Peter, Brian... I am not a Windows geek, so I'm growing increasingly uncomfortable with mucking about with the registry, restore points, uninstalling and installing McAfee... For now, I'll just move my project to my XP machine when I need to produce print docs. And given other posters' having reported that they have neither Norton or McAfee, and that McAfee and RH play nice on my XP machine, I am not yet convinced that McAfee is to blame here.

I've gotta get back to earning some income this morning, so I need to back out of this lively discussion for a while...

Peter Grainge

Community Expert

Open Word and change your macro settings to Medium.

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N

nitabeck

Inspiring

OK, one more try, then I'm outta here for awhile...

Peter, my macro security setting in Word is already set to Medium. Just for "giggles," I set it to Low. RH still won't play.

Nita

N

nitabeck

Inspiring

Curiouser and curiouser...

Problem not yet solved, but something interesting to report.

All along, I've been getting the "Word is not installed..." message when I attempt to generate print doc to Word by double-clicking the Print Documentation layout.

Just now, I tried a different approach: File > Batch Generate. I selected ONLY the Print Documentation layout and, lo and behold, RH started up its .dot template in Word. But I then got the security warning about macros. I selected the "Always trust..." check box and clicked Enable Macros. Then, just as it appeared that RH would indeed start to generate the Word output, it came to the screeching "Word is not installed...." halt. When I attempted to Batch Generate again, RH went straight to the "Word is not installed..." state. I closed RH altogether and reopened it with the same project. No dice. I closed RH altogether again but opened a different project. Still no dice.

So now I guess I've REALLY broken it! :-(

Nita

Peter Grainge

Community Expert

Nitabeck

Try this.

1. Open McAfee Security Centre.
2. Got to the Virus Scan tab.
3. Click on the Configure Virus Scan Options link.
4. On the Active Sheild tab there is an 'Advanced' button right at the bottom of the window.
5. Click on the Advanced button.
6. Click on Exploits
7. Uncheck the Enable Script Stopper checkbox.

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A

Anonymous

If Peter's suggestion doesn't work, do you have a restore checkpoint prior to the problem starting. You could restore to that point, and see if it helps. Then identify any updates that arrived afterwards and re-install until you find the culprit.

Brian

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