Cannot find Microsoft Word installed on your system

Community Expert

On the rogue machine, disconnect from the internet and disable McAfee completely.

Then try to generate a document.

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Community Expert

Agreed. If you don't have the techies to back you up, I wouldn't go there.

On McAfee, maybe the settings are different?

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Inspiring

To Peter,
McAfee is set up identically on the two machines. Since my last post, I played around with McAfee settings on Vista. Nothing made any difference. RH7 HTML still broken.

To Brian,
I installed McAfee myself on both machines. But (although I cannot now substantiate this), RH7 HTML's inability to detect Word suddenly arose one day, long after I installed McAfee and after having been able to detect Word until something happened. So where do we point? At a Vista update? At an Adobe update? At a McAfee update? Someplace else altogether?

Community Expert

Brian

That's the best thing anyone has posted here. It prompted me to recall way back McAffee caused a lot of grief with RH.

Please, I'm having a real bad day so if someone comes back saying that was it, the day will take a turn.

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Inspiring

Hey Peter,

I'm posting to add more details, if they turn out to be relevant:

On my Vista machine, where RH HTML does not recognize Word 2003, I have McAfee running.

But on my XP laptop, where RH HTML does recognize Word 2003, I also have McAfee running.

About the recent posts offering suggestions for messing with the underpinnings of Vista, I *am* my own IT department and I'm reluctant to do anything that's gonna screw up Vista! If that ends up being the solution, I'll have pay out of pocket to hire that expertise, which I'd also like to avoid!

Nita

p.s. Peter, you've been a champ trying to help us resolve this. I very much appreciate it.

A

Anonymous

Hello nitabeck,

On your 2 machines, did you install McAffee, or was it pre-loaded. If pre-loaded was it by the same company. During the install there will be a check box for Office plug-ins. Unchecking this will have no detrimental effects.

As long as you have the CD, on install files, there would be no problem with Vista by simply de-installing and re-installing McAffee. You could always take a check point and restore to that if it doesn't help.

Regards,

Brian

Community Expert

I agree it is a drastic step but check this with your IT people. I believe they can help you try this in a reasonably painless way but discuss it with them first.

You deactivate and uninstall RH.

IT to create a new profile for you without deleting your old one,

Reinstall RH to the new profile and try again.

If it works, we know it was something in the profile. If it doesn't then you deactivate and uninstall RH again, revert to the old profile and reinstall RH.

I agree it does not seem likely but that has fixed other issues not too dissimilar.

The other thing that might be worth trying first is to compare the HKCU section of the registry on your PC with a colleagues. Look within the Adobe and Word keys.

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A

Anonymous

All,

Just a shot in the dark

Does everyone have Norton/symantec products installed; with respect mainly to office plug-ins?

If so, try uninstalling the product, then re-install ensuring the office plug-in check box is not checked.

This has been known to cause a variety of problems with Word including opening word, opening documents etc.. I still have a gut feeling that this is a third party add-in /plug-in problem.

Brian

B

Bosch_pb

Participating Frequently

Hi all,

Sorry to be the dampener again, but I have neither Norton nor MacAfee nor Symantec. We run Trend Micro Office-Scan company wide.

Two of my three-man team (including one sitting opposite me) do not have the problem. I do. The colleague opposite ordered Technical Communicaton Suite at the same time I did, and installed from a (supposedly) identical CD, if not the same one. He has a desktop machine running XP, I a laptop running XP. He had the problem with RH6 but it went away with RH7. For me it was exactly the other way around.

Peter - I'm going to see if I can find any registry differences, as you suggested. Wish me luck.

Community Expert

So I take it that RH HTML is still broken. The problem is being worked on but it is very difficult when you cannot recreate it.

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Community Expert

Sometimes when there is a problem with Word from RH HTML, if you then do some work in RH for Word, it fixes the problem back in RH HTML. So I was wondering if now that you have used RH for Word, have you tried going back to RH HTML to see if that can now find Word.

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Inspiring

I see. Sorry for being cranky. This problem is quite annoying to me. To produce Word output from RH7 HTML, I'm forced to copy my project over to my much slower, less powerful laptop running XP, which I plan to retire sometime soon. For now, that's my workaround.
:-(
Nita

Community Expert

Thanks nitabeck. Has it fixed things back in RH HTML?

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Inspiring

quote:

Originally posted by: Peter Grainge
Thanks nitabeck. Has it fixed things back in RH HTML?

I don't know what you mean by your question. I haven't done anything in RH7 HTML to get this to work. RH7 HTML on Vista on which Word 2003 is installed cannot find Word when I attempt to generate Printed Documentation whose output format is set to "Generate Word DOC." If I could get it to work, I'd be thrilled, but at this point, I must admit that I'm looking elsewhere (read that: at other tools).

My reason for mentioning RH7 for Word in response to your inquiry about which version of RH we posters are using was to say that RH7 for Word on my Vista machine is able find Word when I attempt to generate Printed Documentation to Word. This is in contrast to RH7 HTML on the same machine not being able to find Word.

Community Expert

One thing missing in most cases here is whether you are using RH for Word or RH HTML to generate the printed output. What is being used guys?

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Inspiring

I am using Adobe RoboHelp 7 HTML on Vista on which Word 2003 is installed.

Just for "fun," I started up Adobe RoboHelp 7 for Word (which I otherwise never use... wish I didn't have to pay for it...), and opened the sample project and then output to the Print Documentation layout. It found Word just fine.

Community Expert

That answer doesn't tell anything. The hope was that it would not run and indicate where the problem was.

Still trying to isolate the problem.

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