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Question

Chm help search

Forum|Forum|17 years ago
May 24, 2008
21 replies
2011 views

Hello, New to RoboHelp, i have imported an old help32 project, and have just about everything working fine, except the search feature. When i type in anything, and click the list topic button, it always returns the message "No topics found", and i know the words are within my help project. Is there something i need to do to get the contents of the help topics and indes text inculded into the search feature. Thanks for any help!! Mike

HTML

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A

Anonymous

Thank you Peter!
You are the BEST!
It finally works. Everything is as nice and dandy as it gets!
Thank you a million!
Bogdan

Peter Grainge

Community Expert

Bogdan

Try the latest patch just released. Click the link in my previous post to see the Readme.

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Peter Grainge

Community Expert

Humour me and try this link.

No promises but at least you will be certain there is nothing more to do for now.

http://www.adobe.com/support/robohelp/downloads.html

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A

Anonymous

I did and nothing happened.
I did a fresh try with a very small project that I wrote directly in Japanese, and I still got the same "No item found" message.
This is when I spoke with the guy from the technical support from Adobe, and he told me that this is a known, unsolved yet, issue.
Thank you Peter,
Bogdan

Peter Grainge

Community Expert

That means you don't have the patch. Download and apply the Acrobat one, then try again. Sometimes you won't get offered the RH update until others have been applied. Give it a couple of goes and then post back if no success.

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A

Anonymous

7.00.145 is the version of the full RH7 I have on my computer right now.
Regards,
Bogdan

Peter Grainge

Community Expert

Go to Help | About. What version number do you get?

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A

Anonymous

You told me the last time to go in RH7 to Help/updates and it will work.
I did, and what happened was that it found an update for the Acrobat, but nothing for RH7. Did you mean something else?
Bogdan

Peter Grainge

Community Expert

I thought that was fixed in the patch. I notice you say you cannot apply the patch. Why not? It can be applied to the trial version as well.

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A

Anonymous

I managed to talk to the Adobe technical support and they told me that it is a known issue.
You can find it at http://kb.adobe.com/selfservice/viewContent.do?externalId=kb402741&sliceId=1
and the issue # is 1572937.
I hope they will solve it soon.
Thank you again to all of you for your suggestions and support, and I am looking forward to work with you on this forum.
I hope that in the future I will also be able to offer support to others.
Have a great day,
Bogdan

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