Different Searchresult between webhelp generated in robohelp 2017 and robohelp 2019/2020

I am working at PengVin Affärssystem AB (Sweden)
We have recently upgrade from robohelp 2017 to robohelp 2020

We build the project as WebHelp / Responsive HTML 5

I have found that the "searchengine" in 2019/2020 does not receive the expected number of hits.

sometimes the difference is very large compared to the old.

For en example:

Searching for the word "Ordererkännande" (=order acknowledgement)
you got 29 hits in the old build

In the build from robohelp 2019/2020 you got none result .
PengVinHelp (listen2music.se)

The content in both cases is the same

If you search for the word "Fakturor" (=Invoices) you got even worse differences
94 hits in the old build and only 4 in the new build

If you search for the word "Faktura" (=Invoice) you got
118 hits in the old build and only 149 in the new build

and so on...

In robohelp output we have these settings for search

This topic has been closed for replies.

Correct answer Peter Grainge

I am advised that this will be fixed in Update 5 which is planned for tomorrow (10th June).

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See www.grainge.org for free Authoring and RoboHelp Information

Community Expert

Try experimenting with a new (not copied) output Preset for HTML5.

Known Participant

worth mentioning is if I build a Microsoft HTML Help (chm) from 2020 I got the same result as in the old build

Known Participant

We have recently upgraded to 2020
We Are running 2020.4.173

Community Expert

What point versionof RH2020 are you running? Check to see that it's using Patch 4 (2020.4.xxx)

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