Hi Everyone. In RH 2020.6.76, when I try to generate Word output, I get the simple error message: "Failed to generate [name of TOC]" I've read a bunch of forum threads, leading me to these troubleshooting efforts:Sample project -- output successfulTried removing my CSS -- output failsTried setting all style mappings to "Use Word default" -- output failsTried setting Master Page to "none" -- output failsTried outputting a different TOC to Word -- output failsTried outputting an older version of this project -- output successful NOTE: There's one major difference between my current project and the older version: when creating my current project, Adobe Tech Support had me create a new project and import all my topics from the older version. (We were troubleshooting an issue with the Online Review feature.) Here's what I see when right-clicking the output preset: Any advice for me? Thank you!

M

martinl83372021

Inspiring

Answered

Failed to Generate Word output (RH 2020)

Forum|Forum|4 years ago
January 11, 2022
34 replies
1951 views

Hi Everyone.

In RH 2020.6.76, when I try to generate Word output, I get the simple error message: "Failed to generate [name of TOC]"

I've read a bunch of forum threads, leading me to these troubleshooting efforts:

Sample project -- output successful
Tried removing my CSS -- output fails
Tried setting all style mappings to "Use Word default" -- output fails
Tried setting Master Page to "none" -- output fails
Tried outputting a different TOC to Word -- output fails
Tried outputting an older version of this project -- output successful

NOTE: There's one major difference between my current project and the older version: when creating my current project, Adobe Tech Support had me create a new project and import all my topics from the older version. (We were troubleshooting an issue with the Online Review feature.)

Here's what I see when right-clicking the output preset:

Any advice for me?

Thank you!

This topic has been closed for replies.

Correct answer martinl83372021

Okay, trying again. (And I apologize that I've confused matters by introducing screenshots of my REAL PROJECT.

Going back to the TEST PROJECT that I've sent you, I've undone the deletion.

Your initial message about the code said to "delete the empty table in lines 59 to 66." That's what's selected in this screenshot:

But if I understand what you're saying now, I should instead delete what's in the red box?

M

martinl83372021Author

Inspiring

Success!!!

Thank you for sticking it out with me, Peter. I know that was a long haul. I so appreciate it!

Peter Grainge

Community Expert

Yes

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M

martinl83372021AuthorCorrect answer

Inspiring

Okay, trying again. (And I apologize that I've confused matters by introducing screenshots of my REAL PROJECT.

Going back to the TEST PROJECT that I've sent you, I've undone the deletion.

Your initial message about the code said to "delete the empty table in lines 59 to 66." That's what's selected in this screenshot:

But if I understand what you're saying now, I should instead delete what's in the red box?

Peter Grainge

Community Expert

Lines 63 to 68 are what you should have deleted. Read the content.

________________________________________________________
My site www.grainge.org includes many free Authoring and RoboHelp resources that may be of help.

Use the menu (bottom right) to mark the Best Answer or Highlight particularly useful replies. Found the answer elsewhere? Share it here.

M

martinl83372021Author

Inspiring

Okay, I've made the deletion. But it still won't generate.

Here's what the code looks like now. Is the blank Line 56 a problem? How about the red X ?

Peter Grainge

Community Expert

Forget line numbers. Delete the same text.

________________________________________________________
My site www.grainge.org includes many free Authoring and RoboHelp resources that may be of help.

Use the menu (bottom right) to mark the Best Answer or Highlight particularly useful replies. Found the answer elsewhere? Share it here.

M

martinl83372021Author

Inspiring

Excellent!!!

One last question. I've selected the same code in my proper project. The line numbers are slightly different from the Test Project. I can't tell -- should I include line 66 in the deletion?

Peter Grainge

Community Expert

It is something in the layout of your page.

If you go to source view and delete the empty table in lines 59 to 66 it generates. It's an empty table so I don't understand why it is there. If other topics give this issue, look for the same problem.

________________________________________________________
My site www.grainge.org includes many free Authoring and RoboHelp resources that may be of help.

Use the menu (bottom right) to mark the Best Answer or Highlight particularly useful replies. Found the answer elsewhere? Share it here.

M

martinl83372021Author

Inspiring

Hi Peter.

~~I'm unable to use the contact link on your site. My org's security won't~~

I succeeded this time -- didn't realize I had to click on the "MS Exchange" version of my account.

Test project is on its way, separately.

Thanks!!

Jeff_Coatsworth

Community Expert

Just right-click & copy his e-mail address! How much simpler could that be??

M

martinl83372021Author

Inspiring

Oh! I didn't realize that link contained the email address. If you click it, it opens a web-based Windows email process.

Peter Grainge

Community Expert

See the Contact page on my site.

________________________________________________________
My site www.grainge.org includes many free Authoring and RoboHelp resources that may be of help.

Use the menu (bottom right) to mark the Best Answer or Highlight particularly useful replies. Found the answer elsewhere? Share it here.

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