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martinl83372021
Inspiring
January 11, 2022
Answered

Failed to Generate Word output (RH 2020)

  • January 11, 2022
  • 34 replies
  • 1951 views

Hi Everyone.

 

In RH 2020.6.76, when I try to generate Word output, I get the simple error message:  "Failed to generate [name of TOC]"

 

I've read a bunch of forum threads, leading me to these troubleshooting efforts:

  • Sample project -- output successful
  • Tried removing my CSS -- output fails
  • Tried setting all style mappings to "Use Word default" -- output fails
  • Tried setting Master Page to "none" -- output fails
  • Tried outputting a different TOC to Word -- output fails
  • Tried outputting an older version of this project -- output successful

 

NOTE:  There's one major difference between my current project and the older version:  when creating my current project, Adobe Tech Support had me create a new project and import all my topics from the older version. (We were troubleshooting an issue with the Online Review feature.)

 

Here's what I see when right-clicking the output preset:

 

 

Any advice for me?

 

Thank you!

    This topic has been closed for replies.
    Correct answer martinl83372021

    Okay, trying again. (And I apologize that I've confused matters by introducing screenshots of my REAL PROJECT.

     

    Going back to the TEST PROJECT that I've sent you, I've undone the deletion. 

     

    Your initial message about the code said to "delete the empty table in lines 59 to 66." That's what's selected in this screenshot: 

     

     

    But if I understand what you're saying now, I should instead delete what's in the red box?  

     

     

    34 replies

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    M
    martinl83372021Author
    Inspiring
    January 11, 2022

    Ah! Smart. 

     

    I've created a test TOC, which successfully outputs to Word with the first two topics. But when I add the 3rd topic, it fails to generate:

    But the trouble now is I can't identify what's different about Topic 3. The topic properties look identical, comparing Topic 2 and Topic 3. Visually, the two topics are laid out identically. 

     

    I'm stumped.

     

     

     

     

    Peter Grainge
    Community Expert
    Peter GraingeCommunity Expert
    Community Expert
    January 11, 2022

    Create a new TOC and add the topics in batches. 

    ________________________________________________________
    My site www.grainge.org includes many free Authoring and RoboHelp resources that may be of help.

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    M
    martinl83372021Author
    Inspiring
    January 11, 2022

    Hi Peter.

     

    Just tried creating a new output preset, not a duplicate. The output still fails to generate.

     

    Thanks.

    Peter Grainge
    Community Expert
    Peter GraingeCommunity Expert
    Community Expert
    January 11, 2022

    Create a new preset, not a duplicate. 

    ________________________________________________________
    My site www.grainge.org includes many free Authoring and RoboHelp resources that may be of help.

    Use the menu (bottom right) to mark the Best Answer or Highlight particularly useful replies. Found the answer elsewhere? Share it here.
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