Frameless generation failed with empty error

Forum|Forum|4 years ago
May 14, 2021
20 replies
1107 views

Robohelp 2020.4.173 with Git Integration
Windows 10
He all,
We began to observe the next issue:
Almost every time, when you are trying to generate Frameless output, we get an error with on Indexing references (All log before is clear)

If you try to generate once more, you will get this:

Restarting Robo for 1-2-3 times will fix this for 1 generation and after it you will always get an error as on screen #2

This topic has been closed for replies.

Vivek Kumar

Adobe Employee

I have notified Adobe Support. They should get in touch with you. Please send me a message if you don't see any progress.

Jeff_Coatsworth

Community Expert

You might try updating to Patch 5 & see if that helps any - you can also try e-mailing the RH folks again or DM-ing some of the RH employees in this forum.

D

defaultv667u7s1tnd8Author

Inspiring

I can't use phone...

Peter Grainge

Community Expert

You need to chase Support direct as they will not see anything here. The link also gives phone numbers.

________________________________________________________
See www.grainge.org for free Authoring and RoboHelp Information

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D

defaultv667u7s1tnd8Author

Inspiring

Changed logo:

First time - generated. Second - same error.
Will try to contact support.

D

defaultv667u7s1tnd8Author

Inspiring

3-d week without any answer...

Jeff_Coatsworth

Community Expert

If you swap out the image with something else, does it still crash? If not, then it's got something to do with that image - format, layers, metadata, who knows?

Peter Grainge

Community Expert

Not from me. See https://helpx.adobe.com/contact/enterprise-support.other.html#robohelp for your support contact options.

________________________________________________________
See www.grainge.org for free Authoring and RoboHelp Information

Use the menu (bottom right) to mark the Best Answer or Highlight particularly useful replies. Found the answer elsewhere? Share it here.

D

defaultv667u7s1tnd8Author

Inspiring

Rolled back into few previous commits and my project compiles well. Looks like problem cames with adding logo back into the home page. Tried to change, resize picture. Every time I'm adding logo - this causes an errors.
Also, unlocking sizes on background do not work. If you will unlock it, you still cannot set different sizes. (tried rectangular logo - error still here)