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M
Moshe15B9
Participant
October 28, 2020
Question

Free trial version is not working

  • October 28, 2020
  • 5 replies
  • 519 views

Hello,

I installed the RoboHelp free trial version from the Adobe website.

When I open RoboHelp on my computer and click start free trial, I receive an error message- 'an error occured'

Any tips would be appreciated.

    This topic has been closed for replies.

    5 replies

    Peter Grainge
    Community Expert
    Peter GraingeCommunity Expert
    Community Expert
    November 2, 2020

    I don't have any details of what causes this but it does seem to be a small number. I realise that doesn't help when you are one of that number.

     

    No internet access issues and anti virus paused during installation?

     

    As soon as I hear more from Adobe, I'll post it.

     

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    Peter Grainge
    Community Expert
    Peter GraingeCommunity Expert
    Community Expert
    November 2, 2020

    You haven't said where you go to on this problem. See https://community.adobe.com/t5/robohelp/trial-move-from-robohelp-2019-to-robohelp-2020/td-p/11560812

     

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    M
    Moshe15B9Author
    Participant
    November 2, 2020

    Hi Peter,
    Thanks for following up.
    I don't know where to go from here, I'm frustrated.
    I tried installing the 2020 trial version on another computer, per the
    suggestion of the woman who runs my tech writing course, and the download
    didn't work.
    I also tried calling a local computer person and sent him a screenshot of
    the error message.
    I have the same error message as the other user- Tamas.
    Moshe

    --
    Moshe Neveloff
    Financial and Organizational Management Consulting

    Phone number removed

    Peter Grainge
    Community Expert
    Peter GraingeCommunity Expert
    Community Expert
    October 29, 2020

    You must have admin rights to install RoboHelp. Check with your IT guys. If this is your own PC it should be set up giving you admin rights. Go to Settings > Accounts and you should be able to see.

     

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    Jeff_Coatsworth
    Community Expert
    Jeff_CoatsworthCommunity Expert
    Community Expert
    October 29, 2020

    Are your .NET versions up to date? That can sometimes have an impact on RH installing correctly. Are you in a corporate environment or personal? Any anti-virus or firewalls in place that may be shutting it down?

    Peter Grainge
    Community Expert
    Peter GraingeCommunity Expert
    Community Expert
    October 28, 2020
    1. Did you unzip the download and then run set-up.exe?
    2. Was it installed with admin rights?
    3. Was it installed to the default location?
    4. Was the installer on the C drive?
    5. Was it installed on a Windows 10 machine.
    6. Have you tried rebooting the machine? It shouldn't be necessary but at this point it's worth trying.

     

    Let us know what happens when you have gone through those suggestions.

     

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    M
    Moshe15B9Author
    Participant
    October 29, 2020
    Hi Peter,
    Thank you for your suggestions.
    Yes, I unzipped the download and ran the set up.
    Admin rights- I don't know, not that I know of.
    Yes- to the default download location.
    Yes, a Windows 10 machine.
    Yes, I tried restarting the computer, I even uninstalled RoboHelp and
    reinstalled it.

    --
    Moshe Neveloff
    Financial and Organizational Management Consulting
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