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A
Anonymous
April 11, 2008
Question

Generate Web Help Pro Robo Version 6

  • April 11, 2008
  • 15 replies
  • 2436 views
I have one project and I imported files from another project. Both are RoboHelp 6 version. I can generate files okay in other project but when I import files they will not generate in my project. Help please
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    15 replies

    H
    hughbetcha
    Known Participant
    April 21, 2008
    So if I'm only using WebHelp Pro as my layout, is it important to delete all other SSL's if I never use them? (These include: WebHelp, FlashHelp, FlashHelp Pro, Microsoft HTML Help, Printed Documentation, XML Output). Or is this only in marvinwalker's specific case to do this if we publish in one and then switch to another?
    Peter Grainge
    Community Expert
    Peter GraingeCommunity Expert
    Community Expert
    April 21, 2008
    The deletion was because the layout had become corrupt.

    Otherwise leave them in or delete them as you wish. I delete what I do not use precisely to remind me which layouts I need for the project.

    Use the menu (bottom right) to mark the Best Answer or Highlight particularly useful replies. Found the answer elsewhere? Share it here.
    RoboColum_n_
    RoboColum_n_
    Legend
    April 16, 2008
    Right click on your Single Source Layout folder and select New Layout. Specify WebHelp Pro as your output type and set the properties up as required. Then you can delete the old Webhelp Pro SLL by right clicking on it and selecting Delete.
    A
    Anonymous
    April 17, 2008
    After all this, my issue was ONE corrupt file in about 250 files. Thanks for everyone's imput.
    Peter Grainge
    Community Expert
    Peter GraingeCommunity Expert
    Community Expert
    April 15, 2008
    You say you have a server, with RH Server installed?

    Use the menu (bottom right) to mark the Best Answer or Highlight particularly useful replies. Found the answer elsewhere? Share it here.
    MergeThis
    MergeThis
    Inspiring
    April 15, 2008
    You might also try creating a new WebHelp Pro SSL layout and generating to that (sometimes the layout itself, or links to and fro, gets corrupted).


    Good luck,
    Leon
    A
    Anonymous
    April 15, 2008
    Okay...will try....thanks Can you give me instructions on how to do that?
    A
    Anonymous
    April 15, 2008
    Ok will try your suggestions....thanks
    RoboColum_n_
    RoboColum_n_
    Legend
    April 15, 2008
    Yes it could. Check your output location in your SSL. It may even be worth mirroring the location you used in your Webhelp SSL and see if that works.
    A
    Anonymous
    April 15, 2008
    I did that. It said in web help when I successfully generated that all was updated. But still won't generate in web help pro. Could this be the issue even though everything generated in web help?
    A
    Anonymous
    April 15, 2008
    I generate to my C drive.
    Errors were mostly on pop up text and when I took pop up text off it generated in web help okay. Some errors dealt with too long of topic files.
    RoboColum_n_
    RoboColum_n_
    Legend
    April 15, 2008
    quote:
    Originally posted by: marvinwalker
    Some errors dealt with too long of topic files.


    Ah-ha! You may have fallen foul of the long URL structure issue. There have been posts here where a very long directory structure was causing issues. Try either flattening the structure or reducing the number of characters for your folders and file names.

    RoboColum_n_
    RoboColum_n_
    Legend
    April 15, 2008
    Where is your output location in your WebHelp Pro single source layout? Is it a network location? If so, I wonder whether you can try generating to hard drive location and then publish to the server.

    Also the fact that you saw errors troubles me. I know you say you fixed them but what type of errors were they?
    A
    Anonymous
    April 15, 2008
    I imported her files into my project. They are htm files which contain links, pop ups (which did not import well and that is where I saw alot of errors.. I have successfully been able to generate in web help but not web help pro. When I generated in web help I saw some errors; I corrected errors and tried to generate again and I was successful in web help. But STILL can't generate in Web Help Pro. (I even went back to an old project of mine and I can generate web help pro in old version but can't in my version with imported topic files.
    A
    Anonymous
    April 15, 2008
    I imported her files into my project. They are htm files which contain links, pop ups (which did not import well and that is where I saw alot of errors.. I have successfully been able to generate in web help but not web help pro. When I generated in web help I saw some errors; I corrected errors and tried to generate again and I was successful in web help. But STILL can't generate in Web Help Pro. (I even went back to an old project of mine and I can generate web help pro in old version but can't in my version with imported topic files.
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