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LeahJoVance
Participant
March 27, 2013
Question

Has anyone heard of RoboHelp HTML v10 "magically" deleting itself and all project files?

  • March 27, 2013
  • 1 reply
  • 457 views

We have an off-site contractor that swears RoboHelp HTML "magically" deleted itself and all project files. I've never heard of this and wondered if anyone else had. It sounds kinda fishy to me, but I've seen some strange things from RH, so thought I'd ask around first.

Thanks-

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1 reply

Peter Grainge
Community Expert
Peter GraingeCommunity Expert
Community Expert
March 27, 2013

I have never heard of Rh as a program deleting itself. Even when you manually delete it, it does not take the project files with it.

See www.grainge.org for RoboHelp and Authoring tips

@petergrainge

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RoboColum_n_
RoboColum_n_
Legend
March 27, 2013

Me neither. I think you need to try and get some more evidence of what is going on and come back if there are still problems. I was wondering if there is a source control application being used with RoboHelp. If something untoward is being done, this could explain project source files being deleted.

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LeahJoVanceAuthor
Participant
March 27, 2013

Hi all-

No, no source control in play that I know of. It appears we have gotten few answers to questions. The problems began when it was reported that they could not copy the project files to a flash drive. I personally have never had an issue with this task. Then, it was reported that the project had gotten deleted by RH. The resolution after-the-fact is that the contractor spent 1+/- week recreating the project (60-70 topics) from the published content.

I'm surprised that as a contractor they didn't know to come here and ask questions or find tools available to reverse engineer from the published content, but I suppose not everyone knows of the goldmine that lives here. I'd never heard of an uninstall removing project files, but I know there are a million ways it could have been configured and never say never, right?

Thanks for the quick replies - you guys ROCK!

Leah Eaton Vance

Senior Technical Writer

Technical and Business Communication Adjunct Professor, Austin Community College

Austin STC, Past President

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