Import .docx menu document and generate a help menu based on the .docx

They would be wrong - I'm just updating a copy of mine right now & it's doing  14.0.14 right now.

My IT person did take a look at the version.

The next update is RoboHelp 2020.

We have the RoboHelp2019 the last update.

Even if he run as admininstrator, the update is grey, which means there is no update?

Anyway he is saying I have the latest version of Robohelp 2019 classic.

What are the options to choose when generating webhelp?  What is index supposed to be searchable?

Can I show you what I'm seeing?

How would the search function work?  when type in a word, my document title comes up.  On the right pane, scroll down, can see multiple highlights for the word, but not in the left pane for the finding results which I'm expecting.

This is really hard for you to understand what I'm seeing.

Is there any way to be visually available for effective trouble shooting?

Thanks,

Lily

My IT person told me I was on the lastest version of Robohelp Classic.  He used Admin right, there is no more update available.

So what's next? 

Is there any selection I didn't do to cause the index and search feature not working?

Thanks,

Lily

It updates both versions. What is Classic showing? Was the update applied by someone with admin rights?

what I need is RoboHelp Classic 2019 update.

The link I got seems to update Robohelp, which has totally different GUI interface which is not the RoboHelp Classice I'm using.  Do you have the link for Robohelp Classic please?

Thanks,

Lily

Ok, you're a few behind - get your IT people in to run the updater process - if they can't enable it within the software, go to https://www.adobe.com/support/robohelp/downloads.html and download the patch.

This is my version

Well, if the WebHelp output isn't working, then the CHM coming out of the convertor script won't have any chance to work either! Better to have a look at what's going on in the RH project first before looking at the output. What point version of RH2019 are you running? There have been 14 patches issued.

WebHelp output doesn't have a working index and search feature.  

My update option is disabled since it is corporte license.

What patches need to be updated?

Thanks,

Lily

Did the WebHelp output have a working index and search feature? Are you all patched up? Check Help > Updates to check.