Importing MS Word Doc

Forum|Forum|18 years ago
October 15, 2007
17 replies
1548 views

Suddenly, I can't import a Word .doc into RoboHTML WebHelp.

The message says Word can't load SSWord.wll, which is located in the RoboHTML directory.

Using Word 2003, Win XP, SP2, RH 6.

It happened on two separate PCs, so I'm thinking our network folks did something. They've started installing MS Office 2007, but haven't done so on my PCs. Maybe the did something in the Registry?

I'm guessing I have to reinstall RH 6, and maybe Word, but I don't want to start without some advice.

Does anyone know what causes this lapse in Word?

Thanks

Harvey

This topic has been closed for replies.

K

kmaddox1

Inspiring

no, no. Not a waste. Please realize that without your help, I would have been completely up a creek without a paddle. This little forum and your expertise have bailed me out on more than one occasional. A typo or two isn't going to wreck my day (you should see my first drafts...).
Kathy

Peter Grainge

Community Expert

I've just corrected those typos. Sorry to have wasted your time.

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Peter Grainge

Community Expert

When you said

RHComAdd.dll in the directory you listed (not RHCommAdd...

I thought you were saying the difference was the .dll bit. In fact the difference is single m rather than double m. Follow the instructions on my site except making it a single m.

I don't recommend doing it any other way on the basis this is what Adobe advised me and it does work, with the right spelling.

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K

kmaddox1

Inspiring

Finally. Peter, thanks for your help. The link on your website worked like a charm, once I discovered that it contained two typos:

1) the file is called RHComAdd.dll, not RHCommAdd.dll (m, not mm)
2) the correct path is Adobe RoboHelp 7, not Abobe RoboHelp 7 (Adobe with a d, not a b!)

That fixed, and I'm back to importing Word files like a champ. Yahoo!

H

HKabakerAuthor

Inspiring

If you are comfortable working in the Windows registry, you could search and might find a key for RHComAdd.dll, or RHComm.dll, and get a hint from it.

Another hunch: Normal.dot, or one of the .dot files that RH installs, may have a spurious reference to the nonexistent file that shows up in the "unable to load" message..

Open a .dot file and look under Tools|Templates and Add-ins.

Harvey

K

kmaddox1

Inspiring

Not to belabor the issue, but that line didn't work for me. There's no dll called RHCommAdd.dll in my program files\adobe\adobe robohelp 7\robohelp directory, though there is one called RHComAdd.dll.

I'll see if I can get some assistance from our IT guy. If not, I'll just uninstall RH7, since I won't be using it for the next few months.

Thanks again for all your help.

Peter Grainge

Community Expert

The instruction on my site is as below, I just copied and pasted this.

regsvr32 /u "C:\Program Files\Adobe\Abobe Robohelp 7\RoboHELP\RHCommAdd.dll"

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H

HKabakerAuthor

Inspiring

Kathy,

A reminder on a side issue. You said IT soon will install Office 7 on your PC. If you want to continue using RH 6, you'll have to keep Word 2003 as well as installing Word 2007.

You'll also have to uninstall/reinstall RH 7 after the MS Office upgrade.

Peter's site has details.

Harvey

K

kmaddox1

Inspiring

Peter, you are awesome. I'm getting closer, but not quite there.

I had actually been to your site (see how well you've trained us?), but missed that link. Unfortunately, your solution gave me a "Specified module could not be found" error. After further investigation, I found a file named RHComAdd.dll in the directory you listed (not RHCommAdd, per your instructions). However, editing the file name in the command you provided didn't work either. I suspect there's a minor problem in how I'm specifying the path. Since I know exactly where the file is, can I somehow edit its properties to have the same effect?

Then, I promise never to open RH7 again until I'm ready to use it once and for all....