Skip to main content
猛
猛5FE9
Participant
June 17, 2021
Question

Index display is strange after upgrading xpj to rhjp.

  • June 17, 2021
  • 5 replies
  • 292 views

I updated xpj to rhpj. In the old xpj, Index was created without any problem, but in updated rhpj, most Indexes are displayed as having no link.

The RH currently in use is 2020.

It's a hassle to fix thousands of pages by hand, so if you know an easy relinking method, please let me know.

    This topic has been closed for replies.

    5 replies

    A
    Community Expert
    AmebrCommunity Expert
    Community Expert
    June 18, 2021

    Another person has a problem upgrading from RH9. 

     

    Vivek has commented they need to upgrade to RH2019 Classic first, then upgrade 2019 Classic to RH2020:

    https://community.adobe.com/t5/robohelp/project-upgraded-from-rh9-to-rh2020-missing-all-topics/td-p/12121403

     

    You can download  2019 Update 14 from here:

    https://www.adobe.com/support/robohelp/downloads.html

     

    The installation includes 2 versions of Robohelp 2019, so make sure you open "Adobe Robohelp Classic 2019".

     

    Also, as always, make sure you have a zip file backup of your project, just in case something goes wrong.

    Peter Grainge
    Community Expert
    Peter GraingeCommunity Expert
    Community Expert
    June 17, 2021

    It's very late where Amber is.

     

    You have repeated I tried to upgrade RH_10.xpj to rhpj on RH2020, but it didn't work.

     

    What you haven't answered is how as I asked earlier. You needed to copy the whole project from you old machine to your new machine, then open 2020 and use the Upgrade Project link. Is that what you did?

    ________________________________________________________
    See www.grainge.org for free Authoring and RoboHelp Information

    Use the menu (bottom right) to mark the Best Answer or Highlight particularly useful replies. Found the answer elsewhere? Share it here.
    猛
    猛5FE9Author
    Participant
    June 18, 2021

    Let me quote a part.

    What you haven't answered is how as I asked earlier.
    --->I'm very sorry. It seemed not to I don't answer what you want.

    You needed to copy the whole project from you old machine to your new machine, then open 2020 and use the Upgrade Project link.
    Is that what you did?
    --->Yes. I did. I copied whole project folder from old machine(RH10 installed) to new machine (RH2020 installed). But it didn't work

    Regards,

    T. Kitagawa 

    A
    Community Expert
    AmebrCommunity Expert
    Community Expert
    June 17, 2021

    You said you used RH10 until last year. Does that mean you have been working on the project using RH2020 all year, and the table of contents just broke? 

    猛
    猛5FE9Author
    Participant
    June 17, 2021

    Amber-san,

     

    Thanks a lot.

    I will explain it in chronological order.

    Until last year, I used RH10 on an old PC (Call it PC-A).

    In RH10 it was possible to create with *.prj.

    (For example, let's call this RH_10.xpj)

    But This year, the PC-A was also aging, so I have to have new PC-B.

    And I thought about upgrading to RH2020 there.

    However, I tried to upgrade RH_10.xpj to rhpj on RH2020, but it didn't work.

    That's my secnario.

    Please tell me if there is a lack of explanation.

     

    Regards,

    Peter Grainge
    Community Expert
    Peter GraingeCommunity Expert
    Community Expert
    June 17, 2021

    How did you upgrade from your previous version? You said I updated xpj to rhpj rather than you upgraded. Did you open 2020 and use the Upgrade Project link?

    ________________________________________________________
    See www.grainge.org for free Authoring and RoboHelp Information

    Use the menu (bottom right) to mark the Best Answer or Highlight particularly useful replies. Found the answer elsewhere? Share it here.
    A
    Community Expert
    AmebrCommunity Expert
    Community Expert
    June 17, 2021

    Hmm, that's the table of contents, and the red crosses generally indicate the files don't exist in the project. Do your topics show correctly in the Contents panel?

     

    If you have a backup of your project I'd recommend making sure you have all the patches installed and try upgrading again.

     

    Check you have the latest patch using Help > About Robohelp.

    If Help > About Robohelp shows 2020.0, then you will need to download the latest patch manually, as there was a bug which prevented the updater working in that version. 

    https://www.adobe.com/support/robohelp/downloads.html

     

    If that doesn't help and you still have Robohelp Classic if might be worth checking some things there before trying to upgrade.  If you need to try this, let us know, and include what version of Classic you are upgrading from.

     

    猛
    猛5FE9Author
    Participant
    June 17, 2021

    Dear Amber-san,

     

    Thanks for your prompt reply. I'd like to referrer your comment.

    Do your topics show correctly in the Contents panel?

    --->No. Most of them are missing. I don’t know why that wrong has been caused.

    --->I already use 2020.5.71. (It shows in help-> About RoboHelp) So, I suppose I use the latest version.

    ---> The version of Classic that I used until last year is RoboHelp 10.0.1.292.

     

    Please let me know if there is any way to check.

    It is quite inconvenient if that updated rhjp cannot be used as it is (or with some editing).

     

    Regards,

     

    T.Kitagawa 

    Terms & ConditionsAccessibility statement
    Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices