Project upgraded from RH9 to RH2020 missing all topics

RoboHelp 9 on a network was never a recommended set up. I suggest daily zip file of your project is put on the network with the name preceded by date in YYMMDD format. That makes them easy to find. Every so often delete say all but the end of the month.

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• Surbhi found both files missing in root.fpj, I found one file missing. 
• Surbhi found correcting root.fpj fixed everything so clearly all the other FPJ files were OK. That was not my experience.

However, I was looking at what I had upgraded to 2019 Classic while Surbhi was looking at the RH9 you sent me. That supports your plan of fixing RH9, then going to 2019 Classic, then 2020.

That said, I would be tempted to fix RH9 and trying going to 2020 again from there. If it fails your RH9 Classic project is left untouched so you can try 2019 Classic. However, do back up RH9 if you go to 2019 Classic as that does change your project.

If there are further issues, check all the FPJ files.

Let us know how it goes. Have a good vacation.

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Thank you for your help so far. Unfortunately, I have had to deal with other priorities this week before starting vacation so have not had time to try all the suggestions. (I did try deleting the CPD file before seeing that the suggestion had been deleted.)

When I checked the root.fpj file for my RH 2019 Classic project, the root folder were already there exactly as Surbhi indicated. (Likely because I had recreated the folder structure from within the project as previously suggested by Peter.) However, since root.fpj does contain the folders as it should, that does not explain why the upgrade to RH 2020 was not succssful (i.e. still missing topics/images).

At this point, I'm thinking that when I return from vacation I should edit the root.fpj file from the old RH 9 project (which I have verified does NOT contain the proper root folders), then upgrade the old project to RH 2019 Classic and (if successful), finally upgrade project to RH 2020. In the meantime, I really appreciate the help I have received so far and just wanted to post this update so everyone will know I am still working on it. Thanks again! 

I have since extracted the original zip again and this time it is only the root.fpj that seems to be wrong! Clearly the elves are at play.

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@PMCDEV It seems Surbhi had a different experience from me when she upgraded to Classic.

Only the root.fpj broke for Surbhi so see what happens when you fix that in 2019 Classic.

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@PMCDEV What I sent to Surbhi was the zip file you sent to me. Follow Surbhi's steps on that version (RoboHelp 9 zip) as the upgrade to 2019 breaks many other FPJ files.

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Hi,

Peter shared your project with me and it turns out that .fpj file is the culprit here.

Your EN and FR folders in root are not listed in root.fpj file. I added them in root.fpj like this:

<folder>
<name>EN</name>
</folder>
<folder>
<name>FR</name>
</folder>

2019 Classic started all the topics and images fine. There are no broken links.

Then I upgraded  the project to latest RH 2020 Update 5 and it looks fine there as well. 

Can you please try this and update here?

Thanks and Regards,
Surbhi Maheshwari

I had suggested here that deleting the CPD might be worth a try. I have since learned it plays no part in the upgrade so I have deleted the suggestion.

Surbhi fixes anything so send her the project. 🙂

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After re-importing all my topics/images, I was successfully able to generate all versions of my output in RH 2019 Classic. However, when I upgraded the RH 2019 Classic project to RH 2020, once again all topics/images are missing - except for the intro topic for each language. This is very discouraging! I guess I can just recreate folder structure in RH 2020 and import all topics again - but I am concerned as to why this process is not working for me - even after taking the interim step of upgrading the project from RH 9 to RH 2019 Classic. 

Also, I did try recreating one folder in RH 2020 to import topics/images but it appears to work differently than it did in RH 2019 Classic. In my original RH 9 project, images were stored in subfolders I created to match topic folders. In RH 2019 Classic, once I imported the topics, the images all appeared in the same sub-folder with the associated topics which was fine. However, in RH 2020, the images just appear in the "images" folder under "assets" and I am not sure if that is what is supposed to happen and, if so, if I can move them into sub-folders without breaking anything.