Questions

When I start RoboHelp, I was always clicking on open, and choosing the project file I want to work on. But today when I clicked on Open, nothing happened...it just freezed down, and I could not even close the program. If there are options or ideas why this happens...I woudl really appreciate for sharing. Thank you!

First, thank you for your help. We have RoboHelp 11 project that was working fine. Then we opened, and the files and TOC did not display.  They were somehow removed from the project. We turned on the "Clear project cache (.cpd file) before opening any project." But that did not fix the problem.  Does anyone have any idea what a happened?  The project was working fine, then the files and TOC vanished from the project upon opening.  Many thanks!!!!!!!!!!!!!!!

RH 2015. Project Manager, HTML Files (Topics) view.We've got a folder that contains more than 40 topics.We have a topic that we want to move. The file name begins with "U", which puts the file at the bottom of the list.When we scroll to the topic, we can no longer see the folder name or any folders that precede the current folder. For example, I've selected file "Using ..." in the Loss Analysis folder and can no longer see the Administration folder in the Project Manager tree.When I drag the folder up, I get the "can't move this icon". In other words, RoboHelp doesn't scroll upwards as I drag the

Hi,I'm using RH 2015 and outputting to Responsive HTML5 output. I'd like to include a "Show Me" button in complex how-to topics that when clicked, opens a short mp4 video. Is this possible? I'm not a css whiz...I've attempted to create a button using Insert > HTML Form > Button but that seems like it just adds a button that has no meaning or purpose. Perhaps I'm missing a step to link to the mp4 file? Thanks for any help or suggestions,Karen

  Is there a way to make certain portions of a table of contents invisible to some groups, but visible to others?  For instance, let’s say I’m creating a RoboHelp project for a website that has some accessibility to the general public, but other sections of the site unavailable to the public; also, some portions of the website available to certain departments in our organization, but not to others. Put another way, say our company has sections A, B, C and D. The general public would not have access to the topics in the website concerned with these sections, and, in fact, each section would be “partitioned” from the others, so that the people in section A would only see ToC entries for section A, etc.  Confused? Let me know…  Lon 

I am running RH 2015 and created this project. About a week ago, an issue came up where WebHelp links to GIF & JPG images no longer worked. PNG images are able to display. I deleted the CPD and re-compiled. The fix worked for a couple of days and now is having the issue again. The only thing I have done differently was to install RH11 to help a colleague on another project. I did not remove RH 2015 before this. When I went to open the XPJ of the RH 2015 project, I received a message where the project was created in a later version. I was surprised (since I clicked on the XPJ) that the program wouldn't launch RH 2015. I then removed RH 11 from my computer and the project opened fine.I'm going to try removing RH 2015 from my system and re-installing. In the meantime, here's a screenshot of the issue. Any insight would be appreciated. Client is using both IE and Chrome to view the WebHelp (this has been going on for the past year) without issue. -- Thanks.  Anet

Our updates are not being immediately seen by users. Any Ideas on recommended IIS cache settings for RoboHelp 11 WebHelp?

Hello everybody,I'm working on different help procjects which should be published on one server space. Because in multiscreen layout each project generates similar output - for example the grafics for buttons  and so on - I've tried to copy all single outputs in one folder hirarchy. Therfor all the files in the project (topics and grafics) have an idividual name.  So far so good.When I now merge the output folders, in the folders for the different screen layouts there is the file index.htm. The name of the start page, entered in the dialog box "multiscreen-html5-settings" doesn't effect that name.So my problem is, that everytime I call one of the starting pages, the last copied help project is opened. I've tried to find out on which way this file is accessed... probably by a java script.Has anyone an idea how to fix that problem?Thanks for your answers,Stefan

I'm creating a responsive HTML5 Help system, and one of the requirements for it is setting fonts and font sizes in the sidebar (Search, TOC, index, etc.)In the Output settings all i can set is the color of the sidebar text. is there a way to set the fonts and sizes as well?Thanks,

Hi. I'm working with a help system that consists of 28 merged CHM files. There are many topics that have links to topics in other CHM files. The issue is that we now want to publish the help online -- but we want to keep the CHM files too.For new links, I think I would approach this by creating two links, one for the CHM output and one for the web output, and use conditional tags to control which appears in the output.My problem is what to do with the hundreds of existing links. I don't have the bandwidth to manually change all of them. So I need an automated way to update the links.My original post had a code sample with a link that landed me in the moderator queue. I'll replace it with an image showing what I hope to accomplish...Has anyone tackled this type of situation? Any suggestions would be greatly appreciated.Ashley

Robohelp HTML version 7.00.145I have successfully caused the completed .CHM window to accurately state the name of our product with which my online help is published.However, I cannot figure out how to change the title bar of my project as I am WORKING on the project. It doesn't affect the output, but it makes me nervous.We are releasing two different versions of our product, with completely different version names, in close proximity, and I want to minimize the chances of anybody (including me) getting confused.The attached screen capture shows the ways that I have NOT succeeded in changing my project name in the Robohelp project interface's title bar. I wish this was larger, but the project title bar at extreme upper left does not match all the places where I have successfully (thank goodness) changed our product name as displayed in the completed .CHM file's displayed windows.I've looked carefully through Window Properties and its Advanced Properties, as seen above.I've also looked

Hello,I had import a Word document into RoboHelp 2015.The problem is, all images are not in full size. I do right-click on each picture > Reset size.But this process is very long and I would like know an another method for import as original picture size or reset all pictures by a macro.Best regards,Johan

My company just upgraded to IE11 and now our RH9 project does not display the TOC and the search does not work. Any suggestions or advice?

RoboHelp HTML Version 10Hi all,I was trying to change the name of a variable like I have done in the past, but received an error message in the middle of changing it. I apologize, I didn't note it at the time because I did not believe there would be a follow up issue. After restarting RoboHelp, I now have a duplicate variable of everything I have entered to this point. I have tried changing one of the variables thinking it might just be a glitch, but it does not affect the other variable. I have restarted my computer and it is not an issue with that either. Does anyone know what could have caused this and more importantly a way to fix it without going through each individual variable and deleting it?

I have a problem with generated Web help: Left aligned text in header is shown right aligned in Explorer (9, 10 and 11) with RH 11.It puzzles me what has changed since RH9 where this never happened:1) the header is set up in the Master page.2) when generated the individual html page show it correctly when displayed in Explorer:here seen as a topic3) However when customers access the webhelp they see it right-aligned:I'm baffeled and at my wits end. Help!

All of my links now need to open in a new window. However, the page default has them all opening in the same frame. I have to manually change the setting for every link by going into Properties>Advanced and clicking New Window from the dropdown.I changed that setting on one link, and looked into the HTML code to see the command. But there didn't appear to be any way I could use that command (target="_blank) in a Search and Replace function in each project because I need to insert it into the hyperlink code, which is always unique. "Search and Replace" was Plan B when I couldn't find any way to change the setting in the project. How do I do this? I have a massive number of links to update with this command. I really need to automate it. Thanks!CODE TO OPEN IN NEW WINDOW<a href="http://portal.hud.gov/huddoc/13-01ml.pdf"               target="_blank">HUD Mortgagee Letter 2013-1</a>CODE TO OPEN IN SAME FRAME&lt

Map file is not locked. Can not Assign, Unassign, or Auto-map in Edit Map IDs dialog. I have done this before many times in earlier version of Robohelp with no problem.

I'm using RH 11.0.4.291. Has anyone experienced this before (see screen capture)? I want to fix this so I don't leave it for future tech writers. Any suggestions are appreciated.

In a legacy project, I have a few topics that have content conditional tags. The problem is that these tags are not listed in the Conditional Build Tags pod or in the Apply Conditional Build Tags menu. How is this possible?Thanks.

Hi,I can't get any Heading 1s to appear in printed Word TOC.Using Books and Topics (with titles as Heading 1 as a test).All other headings appear fine in the Word TOC.RH TOC exampleFunctionality (Book)      Function 1 (Topic) - has Heading 1 title, doesnt show in word TOC     Function 2 (Topic) - has Heading 2 title, shows in word TOCKnown Issues (Book)     Issues 1 (Topic)Sure I can change the TOC field codes to include Heading 1 in the Word doc.Does RH only include Heading 2 and lower in the Word TOC, by default?Anyway to change this or what am I doing wrong?Many Thanks,David

RH11 Local project WebhelpLast week each link in my image map opened a project topic in a popup. Today, the image map doesn't work and double-clicking a link shows that the selected destination has switched from top level folder to Remote URLs (figure 1). Links in the generated map show the obvious script error (figure 2). What happened? I didn't switch settings, it's a solo project, nothing downloaded to my machine over the weekend. Is there a way to lock the settings and hot spot areas, or do we just need to check image maps prior to distributing Webhelp?

Hi folks! Apologies if there might already be a discussion about this, but there are just so many topics to go through that I'll start my own thread for my company.I'm new to RoboHelp and I was given the task to help out a team of colleagues that will use the software for their project. We have RoboHelp 11, and they have published their project to their Intranet site for public viewing a couple of years ago. Since the old RoboHelp support team are already defunct, they have not left any kind of documentation how they set this team up, and now I am starting from the ground up.So my questions are:What do I need other than RoboHelp HTML 11 to publish to their Intranet site again?We set up a VM server for RoboHelp to help house their project (aside from local files saved to their computer). Do we need RoboHelp Server 9 to help with this endeavor or another RoboHelp HTML 11 in this VM server?How do we publish to an Intranet site? Will just pointing to the RoboHelp VM server serve that purpo

This is a weird one, and I'm very frustrated. I thought it was just an Office problem, but my printed documentation in RoboHelp is "infected", so I'm hoping one of you will know how to fix this.About a month ago I noticed that my bullets in Outlook and Word (Office 2015) had turned from the standard rounded/disc bullets to up arrows. I tried deleting my email and normal.dotm files and the bullets were still there. Then I saw them in the printed output/PDF file in RoboHelp. I uninstalled and reinstalled Office, but the arrow bullets are still there, although they are more easily fixed at this point (only one or two will show up in a document). I had someone send me the templates associated with RoboHelp (Word00/Word10/Word11), and I defined the UL tag in my RoboHelp CSS file to have the right bullets, but the arrows still are showing up. In fact, someone sent me an email with the right bullets and they turned into arrows in my inbox (I feel like this is the worst STD ever...)My office's

So far we have generated with RH 5 under XP a .hlp project. Can I use under RH 11 HTML continue this project as well? Do the old Anchor links yet, or we have to adapt the Java source code of our software? Thanks and regards

I am re-writing a previously created RoboHelp project using RoboHelp HTML 11.  For many of the pages, I want to start with the original page so I choose the Import HTML File option. That works fine, but they have hardcoded fonts and formatting that I do not want. Is there any way to import the page and strip out the formatting?  Sure, I can do all this manually, but I have a lot of pages to import!