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Question

Issues with Contents search for topics with latest Robohelp 2020.4.273

Forum|Forum|4 years ago
April 28, 2021
16 replies
1332 views

Hello,

Yesterday, I upgraded my Robohelp 2020.0.1 (upgraded to 2020.0 from RH11 back in October 2020) to the latest version 2020.4.173. I am having trouble with searching the Contents for my topics. It is taking a very log time and not returning my topic even when I put in the full name of the topic.

I see now that you have enhanced the search to display other types of files however this is not working for me. My project is large and I want to know if there is a setting that I can use to search for topics only.

Thank you.

Beatrice

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Peter Grainge

Community Expert

OK. It can take several hours to come through. I will take a look tomorrow and see how it performs here and if there is any obvious reason for slowness.

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beatab1962Author

Known Participant

Peter,

Transfer is complete. It did take several hours.

Also, the first time I enter a topic in the search for contents, it generally works pretty well. It's after the initial search that it seems to get lost after I start typing in the "search" box. Thank you again for offering to take a look and I hope that it's an easy solve.

Beatrice

Peter Grainge

Community Expert

Click the link to my site below and then look at the Contact page.

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beatab1962Author

Known Participant

Peter,

I have started the file transfer via WeTransfer. It's on it's way.

Many Thanks!

Beatrice

Peter Grainge

Community Expert

What needs to be kept in mind is that when RoboHelp upgrades to a later version, it is making changes to the project. Whether or not going backwards will be without issues depends on whether your project contains anything that will be affected. There is no way of knowing so you have to take it in steps.

The first step is to create a backup. I always recommend creating the backup as a zip file. That prevents you opening it accidentally and working on it before you realise it was the backup. This way you always have a clean backup that can be used to create a new clean copy time after time.

With the backup created and the project closed, open the RHPJ file and you will see <project version="2020.4.0"> at the beginning. Change the 4 to 1, 2 or 3 but leave the 0 as it is.

Now uninstall RoboHelp and reboot the machine.

Then install whichever update you are going back to. I would try them in reverse order first starting with Update 3 as there will be fewer changes. If that doesn't help then you repeat the steps and go to 2 and then 1.

There is one other thing to keep in mind. Was it Update 4 that caused this or some change to your project or environment. If it is either of those that are really the cause, then after all that work you will be no further forward. Only time is going to tell you that.

However, with that backup, you will be no worse off.

Ideally I would have liked to try your project on my machine first. Perhaps it will help your manager to know that I haven't spent over twenty years on these forums and created my website just to get hold of your project. 🙂

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beatab1962Author

Known Participant

Hello Peter,

I received approval from my manager to give you a copy of my database. You said that I can find out how to get it to you by looking in your webpage?

Thank you very much for wanting to help!!

Beatrice

Peter Grainge

Community Expert

There are ways of rolling back and I can explain that in the morning, late here right now.

This slowness only started after going from 1 to 4, correct? If so we can forget about upgrading from Classic again as that will then not be the issue.

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beatab1962Author

Known Participant

Yes, correct. It was working just fine with the 20.0.1 version that I upgraded to last October.

Good night!

Peter Grainge

Community Expert

Don't worry about that, I've got some ideas about that aspect. Right now it's about seeing whether or not it is an upgrade issue and without impacting what you have done. So either try upgrading again or take up my offer.

If the second upgrade does work better, we'll take steps to avoid reworking your changes.

If it does not, then we'll think about Plan B.

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beatab1962Author

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Peter,

I've escaled to my manager as I'm not sure what our company policy is with proving you with our files.

At this point, I have a way of finding my topics. I'm going to move forward with building my output and loading the OLH into our product to see if I encounter any more issues.

One more question..I've never had to fall back to an older version after an upgrade. Is is possible to go back to the 20.0.1 version that I have been using since October? I need to make sure that I have as little impact to our customers as possible while we figure out these issues.

Many thanks!

Beatrice

Peter Grainge

Community Expert

If you can share the Classic project I'm happy to try the second upgrade and take a look if that is also slow. If you can, then see the Contact page on my site and send the project as instructed there. Do make sure you include a link to this thread and please do not email the project direct.

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beatab1962Author

Known Participant

Oh my.. I have had so many updates since the upgrade from last October. I can't even begin to figure out which topics I have modified since then.. I've released 3 OLH updated versions to our customers since then. This is an enormous amount of work for me.

Is there any chance that this would be considered a 'bug'?

Peter Grainge

Community Expert

To expand a bit...

I'm hoping that a fresh upgrade using the later version will work better. There are no guarantees but upgrading your original Classic project again will not affect that or the 2020 project you created earlier so there's nothing to lose.

If this second upgrade works better, it will be possible to bring in the topics you may have worked on since the first upgrade.

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Peter Grainge

Community Expert

OK sounds like you did follow the correct steps. 2020.4 contains better upgrade procedures so try upgrading the Classic project again. I realise interim work will be lost but if this speeds things up, we can think about the next step.

This will not affect what you have upgraded as you will create the new upgrade in a new folder.

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Peter Grainge

Community Expert

If I have misunderstood what you did, please describe the steps you took in more detail.

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Peter Grainge

Community Expert

That is not the correct way to upgrade. You should have opened 2020 and used the Upgrade Classic Project. I don't know if that is the cause but try this. Your Classic project was left intact. Open 2020 and upgrade from there. See if it then works better.

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beatab1962Author

Known Participant

Peter,

I'm sorry but I'm not following you.

I used the "Upgrade Classic Project" when I first upgraded to the new Robohelp 20.0.1 software version back in October 2020. Since then, I have used the Robohelp 20.0.1 version to generate several outputs with generally minimum issues. All I tried to do this time, was upgrade my Robohelp software version to the latest vesion while I was logged in to the already converted / Upgraded database.

I went to the Help menu and clicked on "Check for Updates". It indicated that there was a version to upgrade to and I then followed the rest of the Upgrade software version steps.

Thank you.

Beatrice

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