just had a new pc. can I reinstall RH classic 2019?

OK. I'm happy!

solution one from the fix did actually work

thank you for the combined efforts of @Peter Grainge  and @Jeff_Coatsworth 

best regards

Olivier

@Peter Grainge chrome...for the download

while making the mail for support I suddenly realise I have an installing directory structure. I can try solution 1 from the link

https://helpx.adobe.com/tech-comm-suite/kb/deprecated-internet-explorer-10-with-ims.html

I'll do that first before sending the mail

good weekend to you!

Olivier

Which browser were you using to download?

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@Peter Grainge Yes, used the link to the repostiry with version. perfect.

just rebooted to no avail.

I'll contact support.

thx for the help

Presumably you are seeing that in another forum, TCS or Fm?

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@Peter Grainge I think Adobe has just recently switched this over to require a newer AASlapp.exe to be in that C:\Program Files (x86)\Common Files\Adobe\OOBE\PDApp\P7\ folder. I've been seeing a bunch of posts recently with this problem - that's why it twigged me to search for the message.

You did use the download I pointed to rather than one you had downloaded in the past?

If you did and you have rebooted the machine, then I think it's time to go to Support. See https://helpx.adobe.com/contact/enterprise-support.other.html#robohelp for your Adobe Support options. The email link tcssup@adobe.com is recommended as it reaches a team dedicated to Technical Communication Suite products including RoboHelp. 

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I tried the fix from

https://helpx.adobe.com/tech-comm-suite/kb/deprecated-internet-explorer-10-with-ims.html

solution 1 is not possible, missing directory and no trace of where the install package should. In fact it is not there yet...

solution 2 didn't work at all. made the 2 reg keys. Maybe I have to restart...

mvg

Olivier

Yes I saw that but if it applies to the current download as opposed to something someone downloaded a couple of years back, surely more people would being seeing it?

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Expand the list of products it applies to on that Helpx page - RH2019 is listed too.