Major problems with Robohelp 2020 not displaying TOC, Index, and Search information

Thank you for replying and letting me know, because Adobe has not replied to either email I have sent them.

The cause of this problem has been identified and I believe it will be fixed in the next update due soon.

I just gave that a try with no success but I do know that this is being looked into.

Hi there,

I am not sure if I can help here, but I had several issues with IE here and there with Robohelp responsive help outputs. You could try the following and see if it helps:

Create a test project with only a few files for testing. Add the following line in your .htm-files of the output:

<!-- saved from url=(0016)http://localhost

after the first line. You'll have to enter this for all .htm-files of your output, so if this works for you, create a script that does this job for you (or ask a dev). 

Then try again if index and search will work then.

You could also try this line:

<!-- saved from url=(0014)about:internet -->

See this topic for further reference:

https://community.adobe.com/t5/robohelp/html5-and-mark-of-the-web/td-p/6223994?page=1#8918264

Kind regards

Karin

okay. I did send an email to Adobe Tech Support already because I assumed it would come to this. I did go around and around with this same problem when I installed Adobe 2019 until everyone realized it really was an IE problem and Adobe sent me a fix. I hope this doesn't cause any problems. But I truly thank you for all your time and effort. Any help on your end to get the fix quicker would be greatly apprepriated.   If someone needs to contact me, send me a post here. or techsupport can respond to my email.  thanks again

Hold up. I missed an important part of the issue you are reporting. Yes the index is failing and yes the TOC then fails. My apologies for missing that.

I will take that up with Adobe but there won't be an answer today.

Are you generating to the same drive as your project. This is looking like an environment problem as About RoboHelp works for me using Azure Blue and IE.

Are you opening the help direct or through some software?

Are you able to share the project? See the Contact page on my site if you can share.

If I load the same help file in Chrome with azure_blue skin. no problems at all going back and forth with the tabs.

I added Azure_blue and the same thing happens. I generate and when it displays the TOC displays. However, go to the index and nothing. Go back to the TOC and now the TOC doesn't display. Same problem

Try Azure Blue.