Monthly billing quit working

Forum|Forum|2 months ago
November 10, 2025
2 replies
44 views

When I start Robohelp I get a message saying that I only have 6 more days on my license? What? My subscription uses a credit card that doesn't expire for quite a while. Why would this quit working? I have two other Adobe subscriptions which are working fine with the same credit card. Just for fun I changed the credit card but I am still getting this message. The nice Indian lady I spoke with at Adobe today couldn't explain the problem but said it might go away in a couple days. Just wondering if anyone else has this issue just with Robohelp.

Peter Grainge

Community Expert

This is the link for billing issues.

https://community.adobe.com/t5/account-payment-plan/ct-p/ct-account-payment-and-plan?page=1&sort=latest_replies&filter=all&lang=all&tabid=discussions

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My site www.grainge.org includes many free Authoring and RoboHelp resources that may be of help.

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Jeff_Coatsworth

Community Expert

Not that I've heard of - were you talking with the RH folks or just the Account, Payment & Plans people? [https://community.adobe.com/t5/account-payment-plan/ct-p/ct-account-payment-and-plan]

S

SueAustin99Author

Inspiring

The sales people. No explanation for why the cc would work with one subscription and not the Robohelp one.

Jeff_Coatsworth

Community Expert

I'd suggest talking to the RH folks - see https://helpx.adobe.com/contact/enterprise-support.other.html#robohelp for your Adobe Support options. I'd recommend using the tcssup@adobe.com e-mail address as it reaches a team dedicated to Technical Communication Suite products including RoboHelp.

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