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PMCDEV
Inspiring
June 17, 2021
Answered

Project upgraded from RH9 to RH2020 missing all topics

  • June 17, 2021
  • 23 replies
  • 1929 views

We have recently upgraded to RoboHelp 2020 and the first thing I did was to install the latest update (2020.5.71). I am trying to upgrade my existing RoboHelp 9 project but end up without any topics. All topics (and most images) are stored in sub-folders in existing RH 9 project. I cannot get a screenprint of  the RH 9 project as it constantly crashes on opening since I started running Windows 10 (which is why we upgraded to 2020). I am attaching a screenprint of the RH 9 project folders in Windows Explorer and also of the RH 2020 project folders. The project has 2 tables of contents (English & French) which are both shown in RH 2020 upgraded project but none of the content. Help topics I found online regarding upgrading classic projects to RH 2020 indicated that  topics/images in root folder would be moved to Assets folder while all others would remain in existing folders so the fact that topics/images in old project are in subfolders shouldn't be causing the issue. My project is stored on a network drive for backup purposes but I also tried to do the upgrade from a copy on my local hard drive and that didn't make a difference.

 

This topic has been closed for replies.
Correct answer PMCDEV

Just wanted to update this post to advise that I have now successfully upgraded my RH 9 project to new RH 2020 format. Thanks to everyone who offered help and especially to Ssurbi and Peter Grainge for the solution.

 

For anyone else who may be struggling with a similar issue and come across this post, I ended up starting the process over by fixing the root.fpj folder (which likely became corrupted by the RH 9 project in Windows 10). Then I upgraded the RH 9 project to RH 2019 Classic and finally to RH 2020. 

 

I think that my issues were complicated by the fact that my projects are usually located on a network drive for backup purposes. When working from my office this is normally not an issue (except for HTML help) but since I am now working from home via a VPN I believe that contributed to the problems with the project conversion. I am therefore going to stick to working on project from my local hard drive and synching with network drive every couple of days.

 

Now I just need to get used to the new interface! 😉 Thanks again!

23 replies

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A
Community Expert
AmebrCommunity Expert
Community Expert
June 18, 2021

Do make sure you have a zipped backup of your project before opening the project in RH2019 Classic. Just in case something goes wrong. 🙂

P
PMCDEVAuthor
Inspiring
June 22, 2021

Thank you. I always create a copy of the project first in order to preserve the existing projects for earlier versions of our software - just in case!

Vivek Kumar
Adobe Employee
Vivek Kumar
Adobe Employee
June 18, 2021

Hi PMCDEV,

Upgrade from Rh11 will not work properly. You should upgrade to any of 2015/2017/2019 classic first and then upgrade that project to 2020. You can download 2019.0.14 version (this includes classic as well) from here https://www.adobe.com/support/robohelp/downloads.html.

thanks,

Vivek

P
PMCDEVAuthor
Inspiring
June 22, 2021

Thank you for the suggestion. Unfortunately, it did not work. I downloaded RH 2019.0.14 version and tried upgrading my RH 9 project to RH 2019 Classic project but am experiencing the same issue - ALL TOC links are broken. No topics are listed in the project at all.  My topics are arranged in sub-folders but none of the sub-folders appear in the project for topics or images. I can see them in Windows Explorer but the RH project upgrade is not including them. What else can I do?

A
Community Expert
AmebrCommunity Expert
Community Expert
June 18, 2021

There is a another thread for someone upgrading an RH10 project to RH2020. I'm wondering if the upgrade from versions earlier than RH11 might not work.

 

It might be worth contacting support directly for this one:

See the following page for support contact options:
https://helpx.adobe.com/contact/enterprise-support.other.html#robohelp

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