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johnvarvatsis
johnvarvatsis
Inspiring
November 28, 2019
Answered

Re-installed 2017 today and now I cant use RoboScreen capture : any ideas?

  • November 28, 2019
  • 8 replies
  • 662 views

Hi RoboHelp lovers (Solution to this issue is shown in CAPS, below) 

My techy colleagues have set up my Robohelp to push to GIT, in order that they can manage changes and versions in parallel with the software they are developing. 

 

Everything seems to be working OK but this morning (while working at home with no techies available) when I tried to open up a project in the new location they had created, the project tried to open up in 2019, which I didn't want to happen. (I'd installed an evaluation copy of 2019 some time ago and decided to stick with 2017 - thats another story for another day). As the project seemed insistent on opening in 2019 and 2017 did not even come up as an option on the "open using other programs" dialog the fix seemed to be uninstalling 2019.

Anyhow, having uninstalled 2019 and re installed 2017 (which subsequently seemed to be necessary) I found I was unable to use RoboScreen Capture. When I tried to do my first "Screen grab" of the day, a pop up message informed me there was an "Error in launching RoboScreenCapture".

Is there a simple reason why this has happened? Do I need to re-install RoboScreenCapture and if so, how do I go about it?

 

NOTE: THE SOLUTION TO THIS PROBLEM IS INSTALLING UPDATES AFTER RE-INSTALLING ROBOHELP. AS SOON AS I DID THIS AND RE-STARTED ROBOHELP, ROBO SCREEN CAPTURE WORKED AS USUAL.

 

The techies created a new directory for the compiled help and a new working directory for my project. These are both within the "My RoboHelp Projects" folder so I'm guessing that's not the cause of the problem. 

As usual, any advice / guidance would be muchly appreciated. 

Regards

 

JV

 

 

 
This topic has been closed for replies.
Correct answer Jeff_Coatsworth

Found it! In my copy of RH11, it's in the Registry under \HKEY_CURRENT_USER\Software\Adobe\RoboHelp\11.00\Tools\RoboScreenCapture - there's a CommandLine entry that has the path to the .exe.

8 replies

johnvarvatsis
johnvarvatsisAuthor
Inspiring
November 29, 2019

Hi Jeff.

 

Many thanks for taking the trouble to investigate this for me. I had a look at the Registry editor and it  wasnt as scary as I thought it would be. However, it turns out the fix was simpler. 

When I checked for (and installed) the updates and re-started Robohelp, RoboScreen Capture worked just fine again. I have added this fix to the original post, in blockcaps, to save other users the time and trouble of reading the thread. Thanks, once again for taking the time to help. 🙂

Jeff_Coatsworth
Community Expert
Jeff_CoatsworthCommunity ExpertCorrect answer
Community Expert
November 28, 2019

Found it! In my copy of RH11, it's in the Registry under \HKEY_CURRENT_USER\Software\Adobe\RoboHelp\11.00\Tools\RoboScreenCapture - there's a CommandLine entry that has the path to the .exe.

    Jeff_Coatsworth
    Community Expert
    Jeff_CoatsworthCommunity Expert
    Community Expert
    November 28, 2019

    TechSmith Snagit is supposed to be the industry leader right now - I do so few screenshots in the product I document, that I haven't bothered with anything but the built-in Windows snipping tool.😁

    johnvarvatsis
    johnvarvatsisAuthor
    Inspiring
    November 28, 2019

    Thanks Jeff. Thats a bit above my paygrade (Im a writer, not a fighter 🙂  )

     

    Ill see if one of the techies can work out how to do it, next time Im in the office.. . Might be time to find another screen grab prog if not. .. .

    Jeff_Coatsworth
    Community Expert
    Jeff_CoatsworthCommunity Expert
    Community Expert
    November 28, 2019

    I've never actually used it, but I suspect that RH2017 is looking for the location of the capture .exe in the wrong spot - there's probably a registry key that's got the location still pointing to the RH2019 version location. You might want to hunt around to see if there's any mention of the capture .exe in there.

      johnvarvatsis
      johnvarvatsisAuthor
      Inspiring
      November 28, 2019

      https://community.adobe.com/t5/robohelp/roboscreen-capture-doesn-t-work-anymore/td-p/9516865

       

      Well there's the link. But I've found its not very helpful. It shows where the shortcut to the RoboScreenCapture.exe file is, and Ive found it but I still cant make it open up in Robohelp. If I open RoboScreen Capture separately It prompts me to browse to the location of the folder where  I want to save the screen capture. I havent managed to successfully save a RoboScreenCapture file obtained this way to the right location and open it up in Robohelp so far. Its early days  but it Strikes me its going to its a bit of a drag even if I can work out how to do it. 

      So Can I set things up so RoboScreen Capture can be invoked directly from Robohelp and I dont have to faff about each time I want to do a screen grab? 

       

      Jeff_Coatsworth
      Community Expert
      Jeff_CoatsworthCommunity Expert
      Community Expert
      November 28, 2019

      Not yet (not be moderators anyway) - can you post the link to the other thread that gave you the answer?

      johnvarvatsis
      johnvarvatsisAuthor
      Inspiring
      November 28, 2019

      PS > I just spotted the answer to this question on another thread. Apologies.

       

      IS there a method for deleteing threads from this forum?  Last time I looked I couldnt work it out. 

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