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petev87745906
Known Participant
May 21, 2020
Question

RH 2017 does not open a Responsive HTML5 project

  • May 21, 2020
  • 15 replies
  • 912 views

I have a Responsive HTML 5 project that RH won't open. When I click the project on the Project Starter page, I get a message in the lower-left corner that says, "Opening Project Microservices Help.xpj..." I also get a blue circle that spins while RH tries to open the project. I'm using Windows 10.

 

I've waited for about 30 minutes several times and I never get an error message. I just keep seeing the blue spinning circle.

 

Have others had this problem? I'd appreciate any help I can 

This topic has been closed for replies.

15 replies

Jeff_Coatsworth
Community Expert
Jeff_CoatsworthCommunity Expert
Community Expert
June 11, 2020

Did you ensure that you have full rights to the folder where it's located?

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petev87745906Author
Known Participant
June 11, 2020

My project is at C:\XYZ Help (not the real project name).

A
Community Expert
AmebrCommunity Expert
Community Expert
June 11, 2020

I'm sure it's been asked, but I couldn't see it (could be blind as I haven't finished my coffee yet 🙂 ).

 

Is your project on your C drive or on a network drive? If it's on a network drive, try moving it to somewhere like C:\projects\ and see if it opens from there.

Peter Grainge
Community Expert
Peter GraingeCommunity Expert
Community Expert
June 10, 2020

OK but there's not much I can do to help you. 

 

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petev87745906Author
Known Participant
June 10, 2020

Peter,

I can't share this document. Thanks for offering to look at it.

Peter Grainge
Community Expert
Peter GraingeCommunity Expert
Community Expert
June 8, 2020

If other projects open, it can only be project related.

 

Can you share the project? If you can, then see the Contact page on my site and send the project as instructed there. Do make sure you include a link to this thread and please do not email the project direct.

 

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petev87745906Author
Known Participant
June 8, 2020

I can open the Employee Care sample project, make some changes and save them, close the project and reopen it without any problems. Does this mean the problem is project related? How would I troubleshoot that.

Peter Grainge
Community Expert
Peter GraingeCommunity Expert
Community Expert
June 8, 2020

Click Open Project on the RoboHelp Starter page and then click Samples in the ribbon on the left.

 

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petev87745906Author
Known Participant
June 8, 2020

Can you tell me where to find the Employee Care sample project so I can try what you have suggested?

The project I'm working on is on my local drive.

Peter Grainge
Community Expert
Peter GraingeCommunity Expert
Community Expert
June 8, 2020

Fixing corrupt projects is covered in this page but I am dubious that is the problem. That's more for when a project will not open at all, ever.

 

Open the Employee Care sample project, make some edits and then close the project. Can you then reopen it?

 

If that can be reopened, then the problem is project related. If it cannot be reopened, then it is something in your environment.

 

Is the project on your local drive or a network drive?

 

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