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martinl83372021
Inspiring
March 15, 2021
Question

RH 2020 online review - invitation link not letting reviewers into review space

  • March 15, 2021
  • 13 replies
  • 359 views

Hi, Everyone.

 

I'm using the RH 2020 online review feature for the first time. My reviewers have received the invitation link and have registered themselves for Adobe IDs. 

 

But they get an error message when clicking the link:  “You can’t access this link” 

 

I've tried both types of invitation:  Public and Invite-only. My reviewers get the same error with each type.

 

Any advice for me? Thank you!

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    13 replies

    Peter Grainge
    Community Expert
    Peter GraingeCommunity Expert
    Community Expert
    April 8, 2021

    Please let us know their response in due course.

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    Peter Grainge
    Community Expert
    Peter GraingeCommunity Expert
    Community Expert
    April 8, 2021

    @va0671 Are you on 2020.4? It should work unless your company is blocking access to the site.

     

    For this one I suggest trying Support. See https://helpx.adobe.com/contact/enterprise-support.other.html#robohelp for your support contact options.

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    va0671
    va0671
    Participant
    April 8, 2021

    Hi Peter,

     

    Thanks for responding. Yes, I have 4 installed. I'm testing the system outside my company now before trying to implement it. I'll contact support.

     

    Thanks!

    va0671
    va0671
    Participant
    April 8, 2021

    Hi,

     

    Was this ever resolved? I'm having the same issue with the review feature. The reviewer is receiving a "You can't access this link" error. He is signed into his Adobe account. I shared the review to that address. 

     

    Thanks!

    M
    martinl83372021Author
    Inspiring
    March 17, 2021

    Good to know you can access it! (Still waiting to hear back from colleagues if they're able to.)

     

    I figured out what's going on with the widths. 🙂  I'll post my solution in the other thread.

    Peter Grainge
    Community Expert
    Peter GraingeCommunity Expert
    Community Expert
    March 17, 2021

    Yes without any issues. Looking at the topics in the review, something seems to be limiting the width as they appear much narrow than in any reviews I have done.

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    M
    martinl83372021Author
    Inspiring
    March 17, 2021

    Hi Peter.

     

    I’ve created a new review and shared it with you (and my two colleagues) as “Public.”

     

    Please let me know if you can access it.

     

    Thank you!

     

    Marty

    Peter Grainge
    Community Expert
    Peter GraingeCommunity Expert
    Community Expert
    March 17, 2021

    As the review I sent has been successful I would try creating a new review with your colleagues.

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    Peter Grainge
    Community Expert
    Peter GraingeCommunity Expert
    Community Expert
    March 17, 2021

    I have emailed you a review request.

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    M
    martinl83372021Author
    Inspiring
    March 17, 2021

    Hi Peter.

     

    Thanks for the test. Yes, I’m able to access the review via both my work laptop and my personal laptop (via Gmail).

     

    Thank you. Good to know it works.

     

    Marty

    Peter Grainge
    Community Expert
    Peter GraingeCommunity Expert
    Community Expert
    March 16, 2021

    No need to email the address. Having seen the email of your post before the address was removed, it is an address I have. 

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    Peter Grainge
    Community Expert
    Peter GraingeCommunity Expert
    Community Expert
    March 16, 2021

    I will set it up tomorrow. 

    ________________________________________________________
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