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Tejas Dandekar
Tejas Dandekar
Inspiring
July 25, 2022
Question

RH 2020 update 7: Some search terms result in page unresponsive message freezing the browser

  • July 25, 2022
  • 1 reply
  • 128 views

We have a responsive html5 help output. The search works perfectly. Except, for some terms, it takes exceptionally more time and results in page unresponsive error. Any idea/pointers on why that would happen? 

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    1 reply

    Peter Grainge
    Community Expert
    Peter GraingeCommunity Expert
    Community Expert
    July 25, 2022

    Isn't that pretty much what was happening with your frameless output in https://community.adobe.com/t5/robohelp-discussions/rh2020-search-takes-forever-and-shows-an-unresponsive-page/td-p/12954510?

     

    Even if not, I think this is one for Support. See https://helpx.adobe.com/contact/enterprise-support.other.html#robohelp for your Adobe Support options. The email link tcssup@adobe.com is recommended as it reaches a team dedicated to Technical Communication Suite products including RoboHelp. 

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    My site www.grainge.org includes many free Authoring and RoboHelp resources that may be of help.

     

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