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Known Participant
May 23, 2017
질문

RH Search not working in files with all-cap filenames

  • May 23, 2017
  • 3 답변들
  • 2067 조회

Hi all,

This one has me stumped.

Some of the files in our RH projects are in all upper-case.  In these all-cap files, the RH search isn't working, even if I copy'n'paste the term from the content into the Find box.  (It DOES work if I search the source, but just searching the page doesn't.)

If I duplicate the file and the dupe is in lower-case, search works like you'd expect.

In the example below, the same term is in both of these files. But you can only get a search result on the acheck file -- the ACTRENUM one returns zilch.

My *guess* is the problem is more with the .HTML extension than the filename itself, but a guess is all it is.

Has anyone seen this before? And maybe encountered a way to fix it without duplicating possibly dozens of files? (This is RH 2015 btw)

Thanks!

Christian

이 주제는 답변이 닫혔습니다.

3 답변

CletusQMaggot작성자
Known Participant
May 23, 2017

For anyone who wants to follow this drama, the bug ticket is:

Tracker

Thanks!

Captiv8r
Legend
May 23, 2017

Thanks.

Jeff_Coatsworth
Community Expert
Community Expert
May 23, 2017

@Cletus - I'm unsure where the problem is occurring - in the RH project itself or in the generated output files from that project?

CletusQMaggot작성자
Known Participant
May 23, 2017

This is inside the project itself. Searching in Robohelp won't find results in these files.

Once it's published, text search in the browser works as anticipated.

Thanks!

CletusQMaggot작성자
Known Participant
May 23, 2017

Aren't RH topic filenames created as .htm files as a default?


They are.  But if I force it to use .HTML, the search breaks.

I don't know how we got so many .HTML files in here. I did a count of them and it's not dozens, it's more like 500, almost all of them predate me at this company.

But I'm suspecting sloppy coding on Adobe's part. When's the last time the capitalization on a file extension caused a problem for a search engine? 1994?

Captiv8r
Legend
May 23, 2017

Hi there

First I've seen of this. Wondering what your output type is? If it's WebHelp, you may be in luck as there should be an option to convert all your files to lower case.

Cheers... Rick