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Answered

RH2020.2 Images of linked file are not updated

Forum|Forum|5 years ago
November 19, 2020
17 replies
545 views

Hi all,

I am not sure if this is a bug or if it works as designed. I have a topic that I use in two projects. So, I create and maintain this topic in one project and have it linked into the other project. If I change anything in the topic, I see that I have to sync it in my other project. However, if I change existing images in the source topic, the linked one still uses the old images. Also, newly added images are not taken over to the linked topic.

Apparently, the images are being copied into the second project once I include the link, but after that, this folder is no longer updated.

Any opinions on this?

Regards
Karin

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Correct answer Peter Grainge

I have had confirmation that only the file gets linked, not images or other assets linked to it. You will therefore need to link those separately as I suggested.

I suggest you raise this as a bug.

https://tracker.adobe.com

Post the link to your bug report in this thread and others can vote for it. The more people who do so, the higher it gets prioritised.

________________________________________________________
See www.grainge.org for free Authoring and RoboHelp Information

K

Karin AlbrechtAuthor

Legend

I reported this as a bug: https://tracker.adobe.com/#/view/RH-8377

Thanks for your support, Peter!

Peter Grainge

Correct answer

Community Expert

I have had confirmation that only the file gets linked, not images or other assets linked to it. You will therefore need to link those separately as I suggested.

I suggest you raise this as a bug.

https://tracker.adobe.com

Post the link to your bug report in this thread and others can vote for it. The more people who do so, the higher it gets prioritised.

________________________________________________________
See www.grainge.org for free Authoring and RoboHelp Information

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K

Karin AlbrechtAuthor

Legend

Yes, exactly.

Peter Grainge

Community Expert

On recreating the link, the image does not show right from the beginning, correct?

That's what I have reported. I'll update you when I can.

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K

Karin AlbrechtAuthor

Legend

It has been working in RH 2019 new UI, but not in the latest version.

I linked the topic again to a different folder in project 2, with the same effect. I also tried to manually add the "images" folder, but still, the images used in the linked topic don't get imported. The folder "images" remains empty and thus no images are displayed.

Peter Grainge

Community Expert

I have taken this up with Adobe to see what they say should happen.

Meantime were these projects created in Classic where I think you said this worked?

In Project 2 please create a second link to the topic in Project 1 in a different folder. Do the images show straight away in Project 2? I am expecting they will not and that applying my workaround will fix things for now.

I'll let you know what I hear from Adobe but I suspect any fix will only work with newly created links and the above will be necessary for anything that is currently broken.

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K

Karin AlbrechtAuthor

Legend

No, the image does not get imported into assets - images in project 2 at all. But in my opinion, it should get imported there. And I think, they used to get imported there.

Peter Grainge

Community Expert

Is the image in Project 2 actually in Assets and showing it is out of sync?

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Peter Grainge

Community Expert

This worked. After linking the topic I deleted the square and then in Project 2 I linked the image separately. Next I edited the image in Project 1 and saved. Project 2 then showed the image as out of sync but syncing it updated what was shown.

Whilst that worked, I don't think it should be a separate sync so I will report that.

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Peter Grainge

Community Expert

I set up Project 1 with a topic that has an image in it. In project 2 the image did not show from the start, just a square to indicate there should be an image.

Please test with another topic.

I think I can see a workaround for now but it shouldn't be necessary. I'm just about to test that.

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