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RH7 not saving or generating Webhelp

Forum|Forum|18 years ago
January 22, 2008
18 replies
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Have been using RH7 since November 2007 and presently have 4 projects active. OS is Windows XP Pro running MS Office 2007. Approx 1 week ago RH suddenly stopped saving my Word docs and as a consequence of this, will not allow Webhelp generation.
Looking at other forums I am not the only user encountering this problem but nobody seems to have a definitive answer. I have tried all of the suggestions posted as follows:

- Repair RH7
- Repair Office 2007
- Uninstall RH7
- Re-install RH7
All to no result

RH7 was installed AFTER Office 2007 (which was one of the suggested reasons for the problem)

In short, I am getting desperate

RH for Word

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Peter Grainge

Community Expert

Are folks still having trouble with RHComAdd.dll please?

Any more information?

I will be meeting with Adobe shortly and want to discuss this one.

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Peter Grainge

Community Expert

A suspicion is that it is related to opening documents over the net. Can those of you with this problem confirm or deny that?

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A

Anonymous

I am having this same problem and I am using RoboHelp HTML. I just converted from RoboInfo a week ago.

Peter Grainge

Community Expert

Two things.

1] I don't know where you saw to install RH before Office as the advice has always been to install Office first. It is necessary so that RH creates the right links.

2] The sight of Visual Studio makes me nervous. I've seen several posts on other issues where the user's PC had Visual Studio. It's absolutely circumstantial but sometimes that's enough. I guess there is no chance of you install RH on a PC that does not have Visual Studio and running it there for a while?

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Peter Grainge

Community Expert

At the moment, the problem cannot be replicated so any information that helps force this problem really will help.

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Peter Grainge

Community Expert

Welcome to the forum Dawn-Marie

I have alerted Adobe to this. Can you run without Live Messenger for a short while just as a test. Doubt that is it but we need to rule out all possibilities.

Does it drop out if you close RH and immediately re-open it?

Do you have any Office 2003 components on your PC? Running or not?

Have you installed Vista SR1?

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Anonymous

Hi Peter. Thanks for getting back to me. I'll answer your questions and tell you where I'm at...

I have alerted Adobe to this. Can you run without Live Messenger for a short while just as a test. Doubt that is it but we need to rule out all possibilities.

Tried that (saw the post on anything that might be touching Word could cause the problem). I actually stopped running every single thing--sidebar, IE, Outlook, Messenger, Defender, everything in the task bar. Didn't help.

Does it drop out if you close RH and immediately re-open it?

Yes.

Do you have any Office 2003 components on your PC? Running or not?

Not as far as I can tell. Here's all my MS OS/software stats:
- Windows Vista Enterprise version 6.0 (Build 6000) patched to the latest level, including all optional updates from Update.Microsoft.com.
- Office 2007 Enterprise (Word itself is at: Word 2007 version 12.0.6212.1000 SP1 MSO (12.0.6213.1000),
- Windows Live Messenger 2008, version 8.5.1302.1018.
- Visual SourceSafe 2005 version 8.0.50727.42
- Visual Studio 2005 version 9.0.21022.8 RTM
- .NET Framework version 3.5
- IE 7 version 7.0.6000.16575

Have you installed Vista SR1?

No, but I do have all the latest patches from the Update site.

Where I am now:

After trying all the things I saw online, to no avail, and discovering you can't write a macro to programmatically load the Dll (you can load Wll files...), I uninstalled Robo & Office completely, and scrubbed the registry by hand, followed by a shutown/pause to clear all memory. Then, I followed the last bit of advice I saw, I installed RoboHelp FIRST, then Office 2007.

RoboHelp is CURRENTLY working, though I haven't touched a single "Word Option" yet and I have a couple of the harder tasks to put through the paces.

I do need to turn off/on a few options, such as AutoCorrect (off), but I will not touch the save/convert/open options this time. (I had made my standard options settings, but changed them back when I was troublshooting, to no avail.) I will be switching an option at a time, in case there is a spurious side effect that hoses Robo. (If I find such a beastie, I'll be letting you know... /grin/.) If this goes well, I will be stripping/scrubbing/re-installing my co-worker's system this afternoon with the same procedure and seeing if I can get the same results. I will let you know. The co-worker did NOT touch any options, so it's just install order on his machine (he's not running IE or Messenger while in Robo and still experiencing these problems).

I did not expect this to work--it makes little to no sense to have the install order have such a dramatic effect on the ability to retain a COM add-in registration. I only tried it out of due diligence. Go figure. :)

I'll let you know the results. Let me know if you need any more specifics to help feed Adobe information.

Cheers!

~~dmarie (volt)

Peter Grainge

Community Expert

That looks like just the sort of information that will help. I'll forward this information to Adobe. Thanks.

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Anonymous

I am having the same problem, only I cannot keep the .dll loaded between one RoboHelp session and the next, no matter what is or is not running. I had a Notepad.exe and a folders open, and was running Windows Live Messenger, and that's IT. I AM, however, using Vista with Word 2007, which is probably the difference. Please pass this on to Adobe as well, as this is completely unusable right now, and my other team members want to use the Word version, not the HTML version.

Thank you.

~~dmarie

MrsVJW

Inspiring

I've tested it a little this morning. Outlook doesn't seem to have any impact on it, it treats Word attachments fine. But when I open a .doc file thru IE (linked thru one of our lifecycle management/bug tracker systems) it will open the .doc file, but when I start RH again, the RComAdd.dll is disabled again and I need to remove/add it. Every time (I did it five times today). No problems when I save the file to a drive or my desktop and launch it, it only happens when I directly open the file from one of our web services.

Peter Grainge

Community Expert

I fully understand that it is annoying to say the least. If either of you can identify what triggers the reset though, it will considerably increase the chance of getting a fix.

I would definitely check the setting after using IE and Outlook.

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Peter Grainge

Community Expert

I was hoping that location would be the reply as it is fairly straightforward to explain to people.

It would help both of us if you could monitor things for a while checking Word after you have used IE and anything else that might disable it. The more data we can get, the more chance of getting it fixed.

Thanks for posting back.

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